City/State:

Bronx, New York

Grant Funded:

No

Department:

MMG - CFCC

Bargaining Unit:

1199

Work Shift:

Day

Work Days:

DAYS VARY

Scheduled Hours:

9:30 AM-6 PM

Scheduled Daily Hours:

7.5 HOURS

Hourly Rate:

$31.43

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.  

Senior Clerk: Montefiore Medical Group - MMG

At Montefiore Medical Center, we are proud to be the academic medical center and University Hospital for Albert Einstein College of Medicine. Recognized nationally for our clinical excellence, we are committed to breaking new ground in research, training the next generation of healthcare leaders, and delivering patient-centered care. As one of the top hospitals nationally and regionally by U.S. News & World Report, we have been innovating healthcare for over 100 years—creating new treatments, procedures, and approaches that raise the bar for medical care both locally and globally. Join us as we continue to set new standards of excellence in healthcare.

Montefiore Medical Group is seeking a highly organized and proactive Senior Clerk to serve as a Team Leader. In this multi-faceted role, you will perform diversified and complex clerical duties while providing vital backup support to our senior clerk referral coordinators, which includes processing specialized referrals, managing Durable Medical Equipment (DME) authorizations, and coordinating contractual patient transportation. The ideal candidate will be an adaptable, independent problem-solver capable of managing daily co-payment reconciliations for 20 Patient Service Representatives (PSRs), resolving insurance plan issues, and professionally handling call center escalations with standard-setting communication skills and absolute efficiency.

Key Responsibilities:

• Provide critical backup support to senior clerk referral coordinators, processing complex referrals, Durable Medical Equipment (DME) authorizations, and coordinated patient transportations.
• Manage and resolve insurance plan obstacles, reassign patients to closed physician panels, and professionally address call center patient complaints and escalations.
• Handle the daily reconciliations of co-payments delivered by all 20 Patient Service Representatives (PSRs).
• Answer and direct a high volume of telephone calls in an exceptionally courteous, efficient, and professional manner.
• Perform comprehensive receptionist duties: greeting patients and families, logging pre-assessments, forwarding completed charts to medical records, and generating engineering work orders as needed.
• Coordinate inpatient accommodations, review daily emergency/urgent lists to ensure seamless bed availability, and contact insurance companies to secure timely admission authorizations.
• Arrange contractual ambulance and transportation services, ensuring appropriate demographic and retrieval information is provided.
• Integrate Montefiore’s standards of excellence into daily practice, promoting continuous quality improvement and respecting patient rights.

Requirements:

• High School Diploma or GED required
• 1–3 years of EPIC Optime experience required
• 1–3 years of advanced clerical, call center, or medical office experience
• Medium proficiency with Microsoft® Office applications (specifically Word)
• Strong working knowledge of Medical Terminology and basic office equipment operations
• Must speak and write English fluently with the ability to communicate information quickly and effectively
• Proven ability to work independently to enter data into scheduling system databases
• OHS Annual Assessment required

Shift: Monday to Friday 0930A – 0600P; Alternating Saturdays  

At Montefiore, the opportunity to grow in your career is limitless. Join us and become part of a team that is reshaping healthcare and making a global impact.

This job posting will be available on our internal Career Website for 5 business days.

Associates may apply or lateral transfers after completing one (1) year in their current position, with exceptions for those who have received written warnings or suspensions. Part-time Associates may apply for full-time roles within their department after completing their probationary period.

Montefiore Medical Center is an equal opportunity employer.

Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.