About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role

The role is for Transfer Agency (“TA”) business with specific responsibility to support Business as Usual (‘BAU”) in Bangalore, India.

This department is responsible for several TA functions, including, but not limited to, Dealing, Registration, Settlement, Reconciliations, Distributions, management accounting and client reporting.

This role is to support BAU activities in the TA department in order to ensure that not only client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory and management company requirements are effectively delivered.

JOB TITLE - Senior Analyst

REPORTNG MANAGER - Team Leader

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Principal Responsibilities

• To support and deliver BAU activities to ensure that agreed client deliverables are met and that service levels meet and/or exceed client expectations at all times.

• Responsible for Registration activities.

• Processing and quality checking of a wide range of register update transactions through our systems, to meet regulatory and client standards.

• Processing and quality checking of Profilers and reporting.

• Handling remediation and bulk data projects ensuring right queries are raised and completed timely.

• Monitors and reports on various fund transactions. Makes recommendations to manager on procedure changes.

• Manage review queues and mailboxes and ensure that questions and/or escalated issues are addressed promptly ensuring that any outstanding issues are followed through to resolution.

• Work closely with Settlements, Distributions and Rebate, Reconciliation teams to provide / receive timely and accurate data for processing BAU activities.

• Analyse process gaps and suggest improvements.

• Prioritize Critical clients activities and proactively escalate any challenges/financial impacts without delay.

• Assist on the queries and liaise with other departments where necessary

• To work closely with the Technical Coordinator and Team Leader to review the process for gaps if any and suggest improvements.

• Maintain a close working relationship with other areas to ensure smooth process flow.

• Detail understanding of end to end process and strive to develop into a Subject Matter Expert.

• Fulfil additional, relevant, tasks appropriate to the role and business requirements

• To act as a point of contact for the resolution of day-to-day BAU issues and effectively reduce the number of reviews being sent to Home location on a daily basis.

• To take responsibility of eliminating aged, outstanding items and clearing exceptions on a daily basis.

• To liaise professionally with internal and external departments and functions e.g. home location to deliver BAU effectively and efficiently and to consistently achieve timely and accurate client deliverables.

• To ensure that current / updated TA processes, procedures and policies are in place and are being applied across TA business units and functions responsible for.

• Ensure all internal and external errors are documented in error tracker with proper description and incidents raised in timely manner.

Accountabilities

• Employees are required to comply with the regulatory and data protection regime in which Northern Trust operates as appropriate to the above role.

• Employees are expected to exercise due care and diligence whilst ensuring that the areas the incumbent is supporting are organised and controlled.

• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of their duties.

Skills / Experience

The successful candidate will benefit from having:  

• Demonstrate a good understanding of Dealing, Registration and Finance.

• Demonstrate a detailed working knowledge of the dealing and registration processes

• Experience of taking leadership of processes or people

• Ability to work to set deadlines

• Attention to detail and strong accuracy

• Analytical skills are required to research and resolve enquiries

• Ability to multi-task

• Client Service experience, preferably gained in an investment administration environment

• Knowledge and understanding of  CBI / FCA / HMRC / CASS / IMR & FAR regulatory environment

• Has eye for details and identify areas prone to frauds and implement necessary controls.

• Capable to work as part of a team

• Ability to build  good relationship across locations and functions

• Excellence in execution

• Effective verbal reasoning and numeric skills (Essential)

• Good keyboard skills to include MS Excel and ability to learn systems used within the business (Essential)

• Experience in working with Multi Currency companies

• Extensive knowledge of collective investment scheme administration and the regulatory environment is highly desirable

• Effective Communication Skills

• To embrace change and proactively address issues through appropriate escalations

• Strong analytical and strive for continuous improvement.

• Flexible, adaptable and willingness to learn

CORE COMPETENCIES

• Interpersonal (relationship builder, respectful, resolves problems, people friendly and organisational savvy)

• Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills)

• Self-management (adaptability and resilience, learning behaviour, integrity and ethics and relationship builder)

• Motivation (performance standards, achieving results and persistent)

• Thinking (creative thinking decision making, input seeking ,logical thinking and solution finding)

• Organisational Knowledge (business knowledge, expert knowledge and external events impact)

• Client Service and Quality (quality, relationship building and client satisfaction)

• Administration (Anticipates needs, execution, planning, process specialist, quality seeker and time management)

• Leadership (Addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator and sets challenging performance standards)

Eligibility – Internal

• 12 months as an Analyst II 

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.