Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists, and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the Top 20 on the Fortune 500.

Department Overview

The Advanced Analytics and Automation team builds automation, analytics, and artificial intelligence solutions that drive success for Cardinal Health by creating material savings, efficiencies, and revenue growth opportunities. The team drives business innovation by leveraging emerging technologies and turning them into differentiating business capabilities.

We are seeking an experienced support analyst to join the Digital Solutions Reliability team (which is a part of the Digital Solutions department). This is an agile team focused on building and maintaining various automation applications within the enterprise such as Chatbots, Voice Bots, RPA, and AI solutions, etc.

High-level team responsibilities will include:

• Process Analysis / Opportunity Assessment and create Roadmap for execution
• Build Opportunity Pipeline & Manage Opportunity Lifecycle
• Idea Incubation, Design Thinking, Conducting POCs / POVs
• Planning and delivery execution of enterprise-grade intelligent automation solutions
• Enabling Automation Capabilities for enterprise-wide reuse (Playbooks, Reference Architecture, Products, Bot Store, etc.)
• Developing and fostering a culture of “Create”, “Consult”, and “Cultivate”
• User Experience at the core of development
• Ensure right levels of logging/monitoring/alerting in solutions to help operations
• Update, monitor and maintain existing automation solutions

Responsibilities for this role:

• Provide monitoring, support, and maintenance of DIA (Digital Intelligent Automation) solutions production
• Supports global 24x7 operations team in technical support for business operations by proactive overseeing, researching, and resolving production issues in automation solutions and platforms
• Supports efforts to define monitoring metrics and practices of Automaton solutions
• Analyze system monitoring data and make the corrections/enhancements to the Automation solution
• Work on performance optimization and maintenance by following operational procedures
• Support with transitioning of new bots into production support by following SOP's
• Co-ordinate with developers and support resources to meet the SLA defined in Support governance document
• Setup continuous monitoring solutions for projects
• Assist in improving support processes in place
• Contribute to continuous improvement initiatives for Bot performance in production
• Training and mentoring individuals on application support and delivery disciplines as team grows

Qualifications:

• Bachelor’s degree in computer science, Information Systems, related technical degree, or equivalent industry experience, and a minimum three years of IT experience
• 3+ years of experience in software development and support experience
• 2+ years of hands-on experience in designing/developing /supporting Automation Anywhere 360 or other RPA tools (Robotic Process Automation)
• 1+ year experience with support and monitoring team experience
• 1+ year experience in any monitoring solution like Splunk
• Working experience/knowledge in infrastructure/application architecture
• Working experience/knowledge in Public Cloud Infrastructure (GCP preferred)
• Working experience/knowledge of Cloud technologies & Services (GCP preferred)
• Working experience/knowledge of Power Automate, .Net, or other low code tools
• Python / Dot Net experience is preferred
• Automation Anywhere 360 certifications will be a plus
• Excellent analytical ability to troubleshoot issues in Production environment
• Outstanding work ethic and commitment to organization success
• Willingness to adapt to and self-learn new technologies and deliver on them
• Excellent verbal and written communication skills with ability to clearly articulate status of requests and issues both with IT and business partner

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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