Overview:

Provides administrative and sales support to Registered Representatives (Financial Advisors) to a designated branch and/or region.

Primary Responsibilities:

• Actively support maintenance of customer relationships by providing administrative support to include receives/returns customer calls from existing or prospective clients to support follow-up activities with required servicing.
• Support sales process by participating in preparing, planning and executing sales-related activities including audits, preparing marketing materials and client onboarding and preparing and follow-up processes.
• Assist in gathering or preparing sales materials in preparation for sales meetings.  Coordinate and arrange meetings and appointments to maintain business calendars of events for the sales force in the associated branch/region.
• Coordinate travel arrangements, sales meetings, training activities/events and customer seminars.
• Assist in reviewing and processing paperwork sent to the home office.
• Enter trades accepted by the Financial Advisor on the appropriate system.
• Maintain regular sales reporting to keep sales force updated on regional activity (i.e. updates sales and referral activity).
• Support the audit and compliance process and associated activities.
• Support the sales force by facilitating the ordering and processing of business cards, name plates and computer access.
• Provide customer service assistance to clients including informing them of their account balances and positions. Assist clients in completing brokerage account documentation and Annuity/Insurance paperwork and obtaining and completing documentation to take withdrawals from their annuities.  Discuss investments or investment products with clients.  Provide clients with product specific brochures or prospectuses when requested by the client or Financial Advisor.
• Accept orders for securities transactions directly from clients.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

Education and Experience Required:

Associate’s degree and a minimum of 1 years’ sales and/or sales administrative experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ sales and/or sales administrative experience

FINRA 6 and/or 63 licenses

State Life, Accident and Health (LAH) license

Education and Experience Preferred:

Minimum of 5 years’ sales and/or sales administrative experience

FINRA Series 7 and 99 licenses

Location