Job Details:

SUMMARY:

We are seeking a detail-oriented and highly Deductions Collector to join our accounting team. This position is responsible for researching, validating, and collecting invalid customer deductions across the enterprise. The role manages a high-volume deduction portfolio, typically consisting of 500–600 open line items with a value of approximately $500K–$1M at any given time. Success in this role requires strong follow-up skills, accurate documentation, sound judgment, and consistent communication with customers, brokers, sales, customer service, and internal business partners to resolve deduction issues in a timely and effective manner. The ideal candidate will take ownership of assigned accounts, demonstrate strong attention to detail, and support accurate accounts receivable balances by following established accounting procedures.

 

Key Responsibilities:

• Collect invalid deductions through customer follow-up, repayment requests, and appropriate escalation when needed.
• Review and maintain accurate supporting documentation, including deduction backup, claim details, customer correspondence, and system notes.
• Partner with sales, customer service, pricing, transportation, operations, and finance teams to verify deduction details and resolve disputes.
• Reconcile assigned deduction activity to help ensure accounts receivable balances are accurate, current, and properly supported.
• Monitor aging, prioritize high-risk or high-dollar items, and follow up consistently to reduce open invalid deductions and minimize bad debt risk.
• Assist with reporting, account reviews, and process improvements related to deduction recovery and resolution.
• The successful candidate will demonstrate strong attention to detail, problem-solving ability, accountability, and a customer-focused approach to resolving deduction issues. Experience with deductions, collections, accounts receivable, accounting support, or related administrative processes is preferred. Familiarity with SAP is helpful.

 

REQUIREMENTS:

• Education: High School diploma or equivalent.
• Experience: 5 plus years experience.

• Computer Skills: Proficiency in Microsoft Excel and Microsoft Outlook required.
• Communication Skills: Strong verbal and written communication skills required, with the ability to work effectively with customers and internal business partners.
• Special Skills: Strong organizational, interpersonal, follow-up, and problem-solving skills required. Previous or current knowledge of collections processes is preferred.

All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

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We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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