What you’ll be doing

As we are growing rapidly, we’re looking for a Senior Account Manager to provide excellent account management and support to a diverse portfolio of restaurant partners. Your portfolio will include enterprise partners, key accounts, and small and medium businesses (SMBs), so you’ll balance strategic negotiations and growth opportunities with day-to-day partner needs.

Day-to-day in this role you’ll:

We’re looking for someone who knows how to build great partnerships and drive real growth. Here’s what your day-to-day might look like:

• Finalising deals with existing restaurant partners across your portfolio — structuring, negotiating, and closing with care.
• Drive adoption of Wolt products and services.
• Grow relationships with existing partners by understanding their needs and helping them thrive.
• Boost performance with regular check-ins, data insights, and quality reviews.
• Own the partner journey after onboarding, acting as the main point of contact.
• Collaborate cross-functionally—especially with ops, marketing, and sales—to plan campaigns, solve challenges, and build business cases that create value for partners.
• Analyze the market and keep an eye on competitors to stay ahead.
• Use data smartly to focus your energy where it makes the most impact.
• Share partner feedback to help improve how we work and what we offer.

Our humble expectations 

• At least 5 years of experience in account management or sales, ideally with key accounts or complex portfolios.
• Strategic commercial thinking with advanced analytical skills. Confident using BI tools such as Looker and Excel to guide negotiations, campaigns and optimisations.
• Proven ownership mindset. You move complex, ambiguous work forward with minimal guidance and keep stakeholders aligned.
• Strong stakeholder management across multiple organisational layers.
• Comfortable improving processes, building lightweight tools and sharing best practices.
• Fluent in Albanian and English, both written and spoken.

What we offer

• ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
• 🚗 Mobility – Company car is provided for your commute to partners.
• 📈 Career Growth – Opportunities to learn and develop within Wolt.
• 🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.
• 🏓Team Activities - Monthly team-building events to strengthen collaboration. 
• 💻Work equipment - We set you up to success with our cutting-edge, work equipment.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!