Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Senior Account Executive Commercial will be responsible for driving new business growth across Central America and the Caribbean by expanding access to Genesys’ modern customer experience technology within the commercial segment.

This role will focus on new logo acquisition, pipeline generation, and the development of strategic customer relationships across the region.

At Genesys, we help organizations deliver empathetic, AI-powered experiences at scale. In this role, you will bring that vision to life by engaging with business and technology leaders, understanding their customer experience priorities, and positioning Genesys as a long-term strategic partner.

You will operate with a high level of autonomy, owning territory strategy, leading consultative sales cycles, and collaborating with internal teams to deliver strong customer outcomes. This position offers exposure to regional leadership, cross-functional partners, and high-impact commercial customer opportunities, with the potential to expand scope as the region continues to grow.

Key Responsibilities

• Own and execute a territory strategy focused on new logo acquisition and commercial market growth across Central America and the Caribbean.
• Identify, develop, and qualify high-value commercial opportunities through proactive prospecting, stakeholder engagement, partner collaboration, and market intelligence.
• Lead consultative, multi-stakeholder sales cycles from discovery through negotiation and close, ensuring strong alignment between customer priorities and Genesys’ value proposition.
• Build and maintain relationships with business and technology decision-makers to support long-term customer partnerships.
• Develop value-driven solution strategies that align with customer experience transformation goals and measurable business outcomes.
• Drive revenue growth by securing new business and identifying targeted expansion opportunities within selected commercial accounts.
• Partner cross-functionally with solution consulting, customer success, marketing, legal, finance, and partner teams to deliver a seamless customer experience.
• Monitor regional market trends, competitive dynamics, and customer needs to continuously refine territory planning and sales positioning.
• Maintain accurate pipeline management, forecasting, and account planning using CRM tools to support predictable business performance.

Required Qualifications

• Significant experience in commercial sales, business development, or account management within technology, SaaS, cloud, or software environments.
• Proven track record of meeting or exceeding revenue targets and acquiring new logos in competitive markets.
• Demonstrated experience selling into Central America and/or Caribbean markets.
• Strong ability to open new accounts, generate pipeline, and develop opportunities from early-stage prospecting through close.
• Experience managing consultative sales cycles involving multiple stakeholders, decision-makers, and business priorities.
• Advanced English proficiency, with the ability to engage confidently with business and technology audiences.
• Strong negotiation, communication, and presentation skills, with a consultative and value-based selling approach.
• Ability to balance new business acquisition with strategic account development.

Preferred Qualifications

• Experience selling SaaS, cloud, customer experience, contact center, CRM, or software solutions.
• Strong understanding of customer experience transformation, digital engagement, and AI-powered customer engagement platforms.
• Proven ability to build relationships with senior stakeholders and influence business decisions.
• Experience collaborating across global and regional teams in a matrixed environment.
• Familiarity with partner-led or channel-supported sales motions across Latin America.

#LI-Hybrid

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.