A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Essential Duties and Responsibilities

1. Client Relationship Management

• Manage and maintain relationships with an assigned portfolio of commercial insurance clients.
• Serve as the primary point of contact for client inquiries, service requests, and insurance-related matters.
• Develop strong client relationships to ensure satisfaction, retention, and long-term business growth.
• Proactively identify client needs and recommend appropriate insurance coverage solutions.
• Conduct regular client meetings and coverage reviews.
• Address and resolve complex client service issues in a timely and professional manner.

2. Insurance Policy Management & Administration

• Manage the full lifecycle of commercial insurance policies, including new business, renewals, endorsements, and cancellations.
• Review insurance policies, applications, proposals, and coverage documents for accuracy.
• Coordinate with insurance carriers and underwriters to obtain quotations and negotiate coverage terms.
• Ensure policies are issued accurately and in accordance with client requirements.
• Review coverage limits, exclusions, deductibles, and policy conditions.
• Process certificates of insurance, binders, endorsements, and other insurance documentation.
• Monitor policy expiration dates and ensure timely renewal processing.

3. Renewal & Marketing Activities

• Lead the renewal process for assigned accounts.
• Collect and review updated underwriting information and renewal applications.
• Coordinate insurance marketing submissions to multiple carriers when appropriate.
• Compare insurance quotations, coverage terms, pricing, and conditions.
• Present renewal proposals and coverage recommendations to clients.
• Negotiate with insurance carriers to obtain competitive premiums and favorable coverage terms.
• Identify opportunities for account rounding, cross-selling, and additional coverage.

4. Claims & Customer Service Support

• Assist clients with claims reporting and coordinate communication with insurance carriers and claims adjusters.
• Monitor claim status and follow up on outstanding claims-related matters.
• Help resolve coverage questions and service issues.
• Ensure clients receive timely updates and appropriate assistance throughout the claims process.
• Maintain accurate records of client communications and service activities.

5. Team Leadership & Mentoring

• Provide guidance, training, and mentorship to junior account executives and account representatives.
• Assist with reviewing complex insurance accounts and identifying potential coverage issues.
• Share industry knowledge, best practices, and technical expertise with team members.
• Support the Account Management Director in improving departmental procedures and workflows.
• Assist in monitoring workload distribution and service quality.
• Promote teamwork and collaboration across departments.

6. Compliance & Documentation

• Ensure all account activities comply with applicable state insurance laws, regulations, and company policies.
• Maintain accurate and complete client files, policy records, and documentation.
• Ensure proper handling of confidential client information.
• Maintain required insurance licenses and continuing education credits.
• Follow company procedures regarding policy issuance, renewals, and documentation.
• Ensure all insurance transactions are properly documented in the agency management system.

The expected salary range for this position is $75,000 - $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

What we offer you

We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.