• Initiates and receives communications, via telephone, radio, email or other computer systems.

• Communicates verbally, or in writing, promptly, courteously and accurately while maintain poise at all times.

• Appropriately refers any problems or issues beyond scope of authority to Security Manager on Duty and the Hospital Manager on duty.

• Follows standard procedures and uses personal protective equipment per policy at all times.

• Documents in a timely manner all relevant safety and security information.

• Patrols the hospital and other HCH properties as required.

• Takes action as required, participating in all emergency codes and requests for assistance.

• Able to act independently, managing critical situations that may involve aggressive behavior.

• Takes action as necessary to ensure the safety of Hospital Associates, patients and visitors.

• Assists in moving, lifting or dragging individuals to safety.

• Assists in bringing safety equipment to the scene of an emergency or as required.

• Assists in restraining individuals as necessary to maintain the safe environment of the hospital.

• Assists in restraining individuals as required to prevent those individuals from placing themselves or others in harms' way

• Participates as an active member of various Security and Safety committees

• Serves as a departmental resource specialist, consulting on Safety and Security issues to all Associates.

• Assists in the development of policies and procedures related to Protective Services throughout The Holy Cross Hospital.

• Reviews all departmental Security and Safety Policies and Procedures on an ongoing basis

• As directed, evaluates the effectiveness of Protective measures throughout the hospital through reports.

• Prepares recommendations and documentation that provides direction to correct reported deficiencies

• Recommends action plans to department managers based on regular protection audits

• Prepares and submits reports of audits to various safety committees and administration

• Reviews the following daily: security related incidents and reports of Associate injury, and other related security hazards.

• As directed, documents monthly safety data and prepares reports for the Manager of Protective Services

• As directed, conducts Security and Safety investigations of significant incidents

• As directed, develops curriculum and conducts Security and Safety awareness programs throughout the Hospital.

• Participates in the ongoing in-service education of the hospital personnel and others as it relates to the safety and security of the Hospital.

• Demonstrates expertise in facilitating adult learning.

• Reviews safety and security reports, prepares analysis and assists in the implementation of Holy Cross Hospital Healthcare Protection Program.

• As directed participates in orientation of new employees to the Safety and Security Program.

• Maintains professional competence through participation in continuing education and other learning experiences

• Remains informed of current trends in Hospital Security and Safety. Serves as a role model, participating in professional organizations and community activities.

Minimum Requirements:

• Valid FL Driver's License required

• High School diploma or GED required

• State of Florida Class D Security License required upon hire

• Associate's degree preferred in Criminal Justice, Safety Administration, Security, or other related field

• At least one year of experience preferred in a high public interaction position requiring the use of effective interpersonal skills. (note: equivalent related military experience or work experience in law enforcement, fire department, or emergency response service may be substituted for the educational requirement at the discretion of the hiring manager)

• Ability to demonstrate effective verbal and written communication skills

• Ability to demonstrate knowledge of basic computer skills

• Ability to de-escalate situations in a calm, professional manner

• Must achieve a passing score on "Management of Aggressive Behavior" after employment.

Position Highlights and Benefits: