Sobre este puesto de Security Coordinator 3 en Northrop Grumman
Description
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman Enterprise Security Shared Services (ESSS) organization has an opening for a Security Coordinator 3 to join our team of qualified, diverse individuals. This position is located in Irving, TX.
ESSS is responsible for the processing and maintenance of U.S. Government security clearance records for Northrop Grumman’s cleared personnel. This role works under the direction of the Industrial Security Analyst Team Lead to provide ongoing support to the Personnel Security Clearances process.
Essential Functions:
Support the following personnel security clearance transactions: initial requests, transfers, conversions, upgrades/downgrades, and periodic re-investigation.
Utilize the relevant personnel security systems (JPAS/DISS, SCUS, ESIS, e-QIP) as required to support personnel security clearance transactions.
Review relevant documents for completeness and accuracy. - Collect, track, analyze, and report investigation status on a frequent basis.
Utilize the Security Shared Service call center tools (case management system, IVR, knowledgebase, Agent Dashboard) to provide excellent customer service to internal and external customers.
Respond to customer inquiries (email, phone calls, etc.), maintain applicant information and investigation history in multiple databases. - Fingerprint applicants and conduct other duties to support team initiatives.
The selected candidate should thrive in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings across all levels.
Basic Qualifications:
High School Diploma or equivalent and 4 years additional education and/or related experience
Must be an experienced security professional with strong interpersonal skills
Must have the ability to work on site in Irving, TX - this cannot be performed virtually
Candidates must have a current U.S. Government Secret level security clearance (or higher) in order to be considered
Must have the ability to work within 7:00 AM – 6:00 PM CST, Monday thru Friday
Must have proven customer service, teamwork, and process improvement skills
Must have the ability to solve problems by utilizing training, knowledge, tools, and analytical skills
Must have the ability to interact with a variety of customers, partners, vendors, management, and employees
Must have a confident phone presence and exceptional customer service skills
Must have accurate and complete documentation skills utilizing case management systems and Microsoft products
Preferred Qualifications:
Active Top Secret security clearance preferred
Previous Industrial Security experience, preferably with security clearance processing (SF86, eQIPs)
Previous experience interacting with customers in a call center/ service center environment
Experience using telephony systems and case management systems
Experience with a Case Management system or related Personnel Security databases such as JPAS/DISS and SIMS
Computer literate and current on new technology such as Microsoft Office suite
