Project Role : Security Architect
Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations.
Must have skills : CyberArk Privileged Access Management, Identity Access Management (IAM)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a L2 PAM Engineer for CyberArk Operations, your day involves in Providing day-to-day operational support for CyberArk PAM services, resolving incidents and service requests, monitoring platform health, executing standard onboarding and access changes, and scalating complex issues to L3 to maintain service stability, security, and SLA compliance.

Roles & Responsibilities:
- Provide L2 support for PAM operations and service requests via ITSM channels in line with agreed SLAs and 24x7 support model.
- Monitor and manage CyberArk platform components including PAS core services, CPM, PVWA, PSM/PSMP, CCP, and WPM to maintain service health and availability.
- Perform standard privileged account onboarding tasks including safe provisioning, permission assignment, PSM enablement, and CCP integration using approved workflows.
- Create, modify, and maintain CyberArk safes, safe membership, and account management policies as per operating procedures.
- Support password rotations and resolve common CPM rotation failures and reconciliation issues using runbooks and standard remediation steps.
- Troubleshoot access/login issues, PVWA/PSM session connectivity, platform/UI issues, and automation failures escalate as required
- Perform routine health checks and log monitoring to identify rotation/session issues early and raise proactive incidents
- Execute routine maintenance activities including certificate checks, environment monitoring, and support for patching windows by following standard procedures.
- Follow end-to-end change management processes (CAB/approval, implementation, post-change validation, closure) for standard PAM changes.
- Contribute to operational documentation updates (SOPs/KBs) and handover notes based on recurring incidents and resolution learnings.
- Escalate complex incidents, integration issues, and product defects to L3 SMEs and OEM support with complete diagnostics and evidence.

Professional & Technical Skills:
- MustTo Have Skills: Proficiency in CyberArk Privileged Access Management.
- Good To Have Skills: Experience with Identity Access Management (IAM).
- year of experience in Privileged access management with minimum 2 years of experience on CyberArk
- Working knowledge of CyberArk PAS components including Vault, PVWA, CPM, PSM/PSMP, CCP, and WPM.
- Hands-on experience supporting privileged account onboarding, safe management, and password rotation operations.
- Basic scripting skills (PowerShell / REST API awareness) for operational automation support is preferred.
- Familiarity with ITSM incident, request, change, and problem workflows.

Additional Information:
- The candidate should have minimum 2 years of experience in CyberArk Privileged Access Management.
- This position is based at our Bengaluru office.
- CyberArk Administration / Operations certification
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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