SAP S/4HANA PP/PPDS Functional Engineer 

Location: Bangalore & Monterrey 

Grade: 

Signify is currently designing, building and deploying a global greenfield SAP S/4HANA solution. To support the deployment, stabilize operations after go-live and enable continuous improvement, we are establishing a global application maintenance organization. 

The SAP S/4HANA PP/PPDS Functional Engineer will provide functional support for SAP Production Planning and related planning processes in an application maintenance environment. The role focuses on day-to-day operational support, incident and service request handling, issue analysis, testing, knowledge sharing and continuous improvement. 

The role requires solid SAP PP knowledge and a willingness to further develop practical expertise in embedded PP/DS through project exposure, support activities and collaboration with senior experts. 

Key Areas of Responsibility 

• Provide functional support for SAP S/4HANA Production Planning processes in a global AMS environment. 

• Support business users, key users and Business Process Owners in resolving incidents, service requests and functional questions. 

• Support core manufacturing planning processes, including demand management, MRP, production orders, capacity planning and planning-related master data. 

• Provide basic support for embedded PP/DS processes, with the expectation to further develop PP/DS expertise through hands-on work, knowledge transfer and project involvement. 

• Perform initial issue analysis, business impact assessment, root cause analysis and coordination with technical teams, senior functional experts or external partners where needed. 

• Support change requests and enhancements by performing impact analysis, functional testing, regression testing and documentation updates. 

• Work according to ITIL-based AMS processes, including incident management, request fulfilment, problem management and change management. 

• Use support and collaboration tools such as ServiceNow, Jira and Confluence for ticket handling, documentation, issue tracking and knowledge sharing. 

• Support local deployments and hypercare activities by helping users adopt the global template and by resolving planning-related issues after go-live. 

• Collaborate with cross-functional teams in areas such as Materials Management, Quality Management, Warehousing, Supply Chain and Manufacturing Execution. 

• Contribute to continuous improvement by identifying recurring issues, proposing improvements and supporting stabilization of the global template. 

Required Experience and Skills 

• Bachelor’s or Master’s degree in Engineering, Information Technology, Supply Chain Management, Business Administration or a related field. 

• Hands-on experience in SAP PP implementation, support or application maintenance. 

• Good functional understanding of SAP Production Planning processes, including demand management, MRP, production orders, capacity planning and planning master data. 

• Basic or practical exposure to SAP embedded PP/DS, or strong willingness and ability to develop PP/DS expertise through hands-on support and project work. 

• Experience working in an AMS, production support or IT support environment. 

• Good understanding of ITIL-based support processes, especially incident management, service request handling, problem management and change management. 

• Experience using support and collaboration tools such as ServiceNow, Jira and Confluence. 

• Ability to analyze functional issues, communicate clearly with business users and coordinate resolution with other teams. 

• Understanding of integration points between Production Planning and related areas such as MM, QM, Warehousing, Supply Chain or Manufacturing Execution. 

• Good testing skills, including functional testing, regression testing and support for change validation. 

• Strong analytical, problem-solving and communication skills. 

• Ability to work effectively in a global, multicultural and highly integrated business environment. 

• Good command of English, both written and spoken. 

Nice to Have 

• Deeper hands-on experience with embedded PP/DS in SAP S/4HANA, including detailed scheduling, planning heuristics, alerts, resources, production versions or PDS integration. 

• Experience with SAP Digital Manufacturing, MES or shopfloor integration. 

• Knowledge of Advanced Variant Configuration. 

• Exposure to SAP PM or SAP QM processes. 

• Experience supporting SAP S/4HANA deployments, rollouts or hypercare. 

• SAP certification in SAP PP, PP/DS or related modules. 

• Experience working with global templates and standardized business processes. 

Grading Differentiators 

• Good knowledge of SAP PP processes and ability to provide independent functional support within the assigned scope. 

• Basic practical understanding of PP/DS and clear motivation to develop stronger PP/DS expertise. 

• Ability to resolve standard and moderately complex functional issues in an AMS environment. 

• Good understanding of ITIL-based support processes and disciplined ticket handling. 

• Ability to work with business users, key users, IT teams and external partners in a structured and collaborative way. 

• Contribution to documentation, knowledge sharing, testing, stabilization and continuous improvement activities.