At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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Your role and responsibilities :

In this role, you will have the opportunity to be responsible for the precise and timely administration of pre-sale customer requests to support well-informed customer decisions. Each day, you will support with the adaption and implementation of the sales support strategy for a designated area, in line with the global support strategy. You will also showcase your skill by escalating to ensure timely resolution, as needed.

The work model for the role is: Hybrid #Linkedin-Hybrid

You will be mainly accountable for:

• Customer Journey Analysis and Optimization: Map and assess existing customer journeys across countries, identifying pain points, process inefficiencies, and opportunities to improve the customer experience and sales effectiveness.
• Process Harmonization and Standardization: Support the definition and implementation of common processes, guidelines, and ways of working across countries, balancing global consistency with local business requirements.
• Tools and Solutions Development: Translate identified business needs into practical tools, templates, and solutions that simplify sales activities, improve information availability, and support a consistent customer experience.
• Data Analysis and Performance Monitoring: Collect, analyze, and interpret qualitative and quantitative data to identify improvement opportunities, support fact-based decision-making, and monitor the impact of implemented initiatives.
• Project Management and Implementation: Coordinate customer journey improvement projects, defining activities, milestones, deliverables, and follow-up actions while ensuring alignment across stakeholders and timely execution.
• Stakeholder Engagement and Communication: Collaborate with local Sales teams and cross-functional functions to gather requirements, facilitate discussions, communicate project progress, and support the adoption of new processes and tools.
• Continuous Improvement and Knowledge Sharing: Document best practices, consolidate learnings across countries, and promote the sharing and reuse of effective solutions to foster continuous improvement and a more consistent customer experience.

Qualifications for the role :

• Bachelor’s degree in Business Administration, Sales, Marketing, Information Systems, or a related field.
• Knowledge of sales processes and best practices.
• Experience with CRM systems and customer relationship management.
• Ability to prepare, analyze, and maintain sales reports.
• Understanding of market intelligence and market trends.
• Knowledge of sales enablement practices, tools, and resources.

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: 36.000€

Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families

Welfare plan with a wide range of personalized services

Canteen or meal vouchers provided

More about us:

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve powerdelivery and security, enhance energy management, efficiency and operational reliability, as we seek to

achieve a low carbon society. go.abb/electrification .

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.