Strategy & Planning

•        Develop, implement and manage business plan to maximize sales and achieve targets & business KPIs

Sales Management

•        Establish and ensure sales targets are met by all staff

•        Personally solicit and drive sales to ensure team overall objectives/sales are maximized

•        motivate, guide and coach sales staff

•        Jointly develop and plan for marketing and sales campaigns

•        Leverage on community relationships to maximize sales

•        Develop and maintain a network of local business contacts

•        Cross selling of other retail banking such as ASB, PF-i, Credit Cards and etc.

Compliance

•        Ensure compliance to the policies and procedures set by the Bank

•        Oversight on code of ethic of ASM/SC PF of sales process and activities

Staff Management

•        Jointly plan for recruitment and retention of sales personnel

•        Motivate, coaching and mentoring sales personnel for peak performance

Customer Service Management

•        Anticipates customers' needs to deliver quality service, customer experience and ensure customer satisfaction and loyalty.