Managing sales order:

• Prepare and maintain product quotations in accordance with company pricing policies and approved commercial terms.
• Assist in the preparation of service quotations, including PMA analysis and related supporting documentation.
• Coordinate sales rep by managing order, schedules, filing important documents and communicating relevant information to the customer.
• Ensure all quotations and contracts are accurate, properly documented, and maintained within company systems.
• Inform clients of unforeseen delays or problems.
• Follows up on any sales quotations made for clients.
• Place or cancel orders as well as answer related questions about terms of sale.
• Coordinate and manage the placement of orders, refunds, or exchanges.

Managing customer account/related customer service:

• Create, update, and maintain customer master data in company systems.
• Process new customer account setup and vendor registration requests.
• Verify customer sales history and related records as requested by the Sales team.
• Maintain accurate customer information and ensure data integrity across business systems and file documents.
• Manage incoming customer calls, emails, and other communication channels in a professional and timely manner.
• Respond to customer inquiries and provide accurate information regarding products, services, quotations, contracts, billing, and account-related matters.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution except it’s technical problem which should be communicated by technical person.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Build and maintain positive customer relationships through effective communication and professional service support.

Sales and Service Administration Support

• Administer service contracts, including contract creation, renewal tracking, amendments,
• Coordinate sample requests and ensure proper documentation and tracking.
• Coordinate water testing requests and related administrative activities between customers and the technical team.
• Support material requisition activities and billing-related documentation.
• Process supplier purchase requisitions (PRs) and review supplier invoices prior to submission to the Accounting Department.
• Ensure supporting documents are complete and comply with company requirements.
• Coordinate with internal stakeholders regarding procurement and payment-related matters.
• Assist in the administration and monitoring of service-related business processes.
• Store and sort financial and non-financial data in electronic form and present reports as necessary for new account.

Managing other associated sales/rep/marketing /others:

• Ensure adherence to sales associated policies.
• The Sales Coordinator must liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints..
• The Sales Coordinator may also be required to produce reports on progress within the specialties as necessary.
• Produces commission reports according to commission scheme.
• Creates new and innovative ideas to improve sales support process.
• Assists the marketing department in new marketing or Promo campaigns
• Follow communication, procedures, guidelines and policies.