The Safety/Driving Eligibility Assistant primarily answers and follows-up on incoming calls from the “How Am I Driving” program, including TM communication and point assessment. This team member will professionally answer complaint calls and gather information that will be utilized to improve driver safety performance. The Safety/Driving Eligibility Assistant assists store and Distribution Center management with systems and process questions related to Motor Vehicle Records (MVR’s).

ESSENTIAL JOB FUNCTIONS

Administer the “How Am I Driving” program including accepting and professionally handling customers/callers. Communicating incidents to managers/supervisors, identifying drivers, following up to ensure corrective action forms are received, and assess points accordingly.

Process and distribute mail to the Safety Team.

Process disqualifying offences that are reported according to department procedure and ensure that new MVR’s are ordered according to policy.

Work with stores and DC’s to ensure the MVR dashboard reflects accurate data.

Assist store and DC management with questions regarding MVRs, MVR entry, driver eligibility, and any other process or determination issue.

Notify store and DC management of ineligible drivers, as well as identify drivers that additional information is needed.

Ensure that all red-light citations are processed, to include point assessment and monetary deduction from TMs account(s) when drivers are identified.

Enter motor vehicle accident data into team members’ MVR.

Ensure compliment calls are communicated to the store/DC’s and ‘You Rock” awards are sent to the team member identified.

Recommend solutions and assist in identifying trends and suggestions to reduce motor vehicle accident frequency.

Communicate with and assist Store and DC leadership in all aspects of our delivery policies and eligibility by maintaining a high customer service level, without compromising the company’s legal position.

Follow-up to ensure MVR and drug test are completed as per policy and follow-up compliance checks are made.

Other job duties as assigned

Work with Risk Department management and team members in other risk management areas to ensure coverage to meet customer needs are met as assigned.

Provide department back up as needed.

Perform all other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

High school diploma or equivalent (GED)

Proficiency in word processing, databases, spreadsheets and related software

Strong communication and organizational skills

Ability to manage multiple tasks with strong detail orientation

Desired: 

College degree or some advanced training

Knowledge of O’Reilly Auto Parts store and distribution center operations

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.