City, State:

The purpose of a ROOM ATTENDANT is to fully clean guest rooms for stay-overs and check outs, ensuring that brand standards and guest expectations are met or exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Replace linens on beds and replenish guest room supplies.
• Empties and cleans wastebaskets, dishwasher, refrigerator and ashtrays as appropriate for room type.
• Clean bathrooms and replenish bathroom amenities.
• Provide necessary linen and room amenities to guests in accordance with brand standards.
• Leave the guest room in uniform arrangement as determined by management and make sure the door is closed and the room is locked.
• Report any damage, hazards, and/or needed repairs to management immediately.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item and writing: the date, where it was found, description of the item, and the name of the person who found it.
• Responsible for keys signed out for the shift.
• Complete any projects or requests developed by the management team.
• Replaces light bulbs (if necessary).
• Restock cart at end of shift and organize the linen closet to prepare for the next day.
• Other housekeeping duties as assigned.
• Performs all duties in accordance with brand standards and with emphasis on meeting or exceeding guest expectations.   
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

REQUIRED COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.
• Monitors own work to ensure quality.
• Provides the best possible service to clients and customers. 

Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards. 
• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance. 
• Demonstrates the desire and ability to provide high quality service to both internal and external customers. 
• Solicits customer feedback to improve service.

Associate demonstrates INITIATIVE

• Asks for and offers help when needed. 
• Includes appropriate people in decision-making.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.
• Performs work with little or no supervision; works independently.
• Can be relied upon regarding task completion and follow up. 

QUALIFICATIONS AND REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

High school education is not required; or up to one month related experience or training; or equivalent combination of education and experience.

WORK ENVIRONMENT:

The work environment normally entails the following:

•              Indoor work environment

•              Exposed to and use of cleaning chemicals throughout the shift

•              Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS:

During the course of performing the physical demands of this position, associates are expected to observes and adhere to safety and security procedures, promoting a safe work environment. 

The physical activity normally entails the following attributes. The Position is expected to:

•              Stand more than 2/3 of the time

•              Walk more than 2/3 of the time

•              Sit less than 1/3 of the time

•              Use hands to finger, handle, or feel more than 2/3 of  the time

•              Reach with hands and arms more than 2/3 of the  time

•              Climb or balance less than 1/3 percentage of  the time

•              Stoop, kneel, crouch, or crawl less than 1/3 of the  time

•              Talk or hear percentage more than 2/3 of the  time

•              Lift up to 50 lbs.

•              Push / pull up to 50 lbs.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.