Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Descriptions:

• Support agency recruitment through timely and accurate lodgment of RNF appointments on MASNET.

• Collate newly approved RNF applications to inform stakeholders and also ensure records of newly appointed agents are updated on LifeAsia

• Process incoming termination requests according to laid-down procedures, including ensuring timely cessation on MASNET and tracking of recovery items.

• Process change of particulars submission for agents, including LifeAsia maintenance and updates to MAS

• Manage team’s mailboxes to ensure timely response to requests and queries.

• Prepare and/or verify periodic reports such as:

  • Weekly Tracking of COP updates via WDS 70

  • FCs’ Late Notification Report to Compliance

  • Liaison person with Distribution Risk Team on PSE Report

  • Checking PSE daily report to ensure all COP submissions are successfully synced

• Provide support to team lead to ensure standard operating procedures (SOPs) are up-to-date

• Identify opportunities to reduce manual work through process automation, digitalization and/or system enhancements.

• Provide business inputs and collaborate with key stakeholders on process improvement and automation projects, including putting up work requests and business requirements, as well as UAT testing

Who we are looking for:

Competencies & Personal Traits

• Comfortable with engaging with external partners, colleagues across divisions, functions to coordinate and collaborate at all levels

• Confident in decision making and problem solving

• Able to adapt to fast-paced and challenging work situations  

• Meticulous with strong eye for details

• Familiar with FAA and MAS regulations

Working Experience:

• Relevant working experience preferred.

Education:

• Diploma/Degree in any discipline

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.