We are seeking a Nurse Trainer with Case Management experience. This role requires a combination of clinical judgment, case management experience, and adult learning skills.

• Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.
• Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.
• Complete and maintain certification through the client-led Train-the-Trainer program.
• Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.
• Maintain training documentation and materials, ensuring alignment with client requirements and program standards.
• Manage training schedules, logistics, and learning resource inventories.
• Monitor learner progress through case simulations, knowledge checks, and performance metrics.
• Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.
• Partner with Operations and Quality teams to embed client program requirements into training delivery.
• Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.
• Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.
• Stay current with payer policies, client requirements, and best practices in adult learning.
• Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).

Qualifications

• Active USRN license (United States Registered Nurse).
• At least 2 years of clinical experience, preferably with exposure to Case Management, Care Coordination, or related settings.
• Experience in Case Management or Care Coordination, with exposure to customer service or member-facing environments preferred.
• Knowledge of Medicare and Medicaid programs and related payer requirements.
• Prior facilitation, coaching, precepting, or training experience preferred, preferably in healthcare operations or managed care.
• Strong administrative, reporting, and documentation skills, with proficiency in Microsoft Office and LMS platforms.
• Proven ability to coach and manage learner performance to ensure readiness for production.
• Excellent communication skills, with the ability to translate complex policies into learner-friendly content.

Skills

• Strong clinical judgment and case management expertise.
• Ability to ensure readiness to production by validating OJT/nesting performance against client expectations.
• Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases.
• Knowledge of Medicare and Medicaid program requirements and payer criteria.
• Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities.
• Proficiency in training documentation, reporting, and administrative accuracy.
• Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data.
• Strong communication and presentation skills, with the ability to simplify complex concepts.
• Collaboration and stakeholder management with clients, operations, and quality teams.
• Effective time management and workload prioritization in a fast-paced environment.