JOB SUMMARY: 

The primary purpose of this position is to work collaboratively as an active member of the interdisciplinary team to provide patient-centered care across the continuum. Care is delivered by telephone and in-person clinical care. In this role, the goals include providing an excellent patient experience, high-quality outcomes, and improved productivity for the team.  

SPECIFIC RESPONSIBILITIES: 

• Participate in daily huddles with patient care team(s) 

• Participates in phone triage for family medicine patients across the continuum 

• Utilizes evidence-based protocols for symptom-based management 

• Provides evidence-based patient education 

• Schedules appointments  

• Review and triage medication refills requests in accordance with protocols 

• Provide assistance with prior authorization of medications and durable medical equipment as needed 

• In coordination with a provider, assesses, interprets, and communicates lab results 

• Identify opportunities for nurse led visits, such as annual wellness visits, new patient intakes, and acute visits 

• Support coordination of team-based care with CNAs, CMAs, LPNs, and other RNs within the clinic(s)  

• Collaborate with consulting providers, behavioral health, nutrition, and pharmacists 

• Provide panel management support to identify quality care gaps and participate in outreach as needed 

• Participate in the ongoing design and implementation of nurse-led protocols and co-visits as needed 

• Identify and perform pre-visit planning for a variety of visit types 

• Assist with management of urgent and emergent patient care situations 

• Performs phlebotomy, clia waived lab tests, processes specimens, and starts IVs as needed 

• Participate in annual competency training of clinical staff 

• Float between clinics as needed to meet the needs of the department 

• Serve as a preceptor for new clinical staff 

• Provide care management support such as transitions of care calls and hospital follow-ups within the clinic as needed 

• Participates in process improvement of new and existing workflows  

• Actively embraces and supports divisional and organizational initiatives 

• Supports pop-up vaccine and testing community events 

KEY COMPETENCIES: 

• Communication Skills  

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. 

• Decision Making 

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. 

• HealthCare Knowledge 

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. 

• Interpersonal Skills  

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. 

• Organizational Values 

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. 

• Problem Solving  

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. 

SPECIFIED SKILLS 

COMPUTER 

• Knowledge and experience documenting patient care in an electronic health record 

• Advanced computer skills as related to working with medical office software, educational program(s), and presentation preparation 

FOREIGN LANGUAGE 

• Spanish speaking skills strongly preferred 

OTHER 

• Ability to make knowledgeable clinical assessments and judgments 

• Knowledge of triage protocols 

PHYSICAL DEMANDS

• Light - Moderate energy level: Lift and carry 25 - 35 lbs, Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.) 

• Occasional (0 - 33% of Workday) 

EDUCATION AND EXPERIENCE 

• MINIMUM QUALIFICATIONS: 

• Current unencumbered North Carolina nursing license 

• PREFERRED QUALIFICATIONS: 

• Bachelor's Degree in Nursing preferred. 

• Two (2) years relevant experience or comparable combined experience and/or education preferred. 

• One (1) to two (2) years of nursing experience in an ambulatory setting is preferred. 

• Telephone triage experience preferred. 

REQUIRED LICENSES: 

• Current unencumbered North Carolina nursing license 

• Current CPR certification 

SCHEDULE: 

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader. 

COMPENSATION:

• $33.65 hour full-time, plus MAHEC's Total Rewards package

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to [email protected] for support in your job search process. You could be the talent we are seeking for this or other opportunities

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.