Job Description:

WHO We Are: 

The General Manager provides strategic leadership and oversight for all aspects of Self-Help's historic Revolution Mill campus in Greensboro, NC. The approximately 45-acre campus includes over 350,000 square feet of operating commercial office, food and beverage businesses, retail space, 184 mixed-income apartments, multiple events spaces, and ample outdoor open-air spaces tied together by a designated social district, along with acres of vacant land intended for future development.

We are seeking a Campus General Manager to join our Greensboro, NC team!

WHAT You'll Do:

• Develop and maintain high level relationships with tenants, business leaders, community organizers and strategic partners to strengthen tenant satisfaction, retention and campus vitality.

• Cultivate strategic partnerships throughout the Greensboro and Triad communities that enhance Revolution Mill visibility, reputation and long-term sustainability.

• Identify and implement strategies that maximize campus revenue, enhance operational efficiency and strengthen asset performance long-term.

• Support tenant success and retention by connecting them with local and regional resources where relevant.

• Collaborate with the Self-Help project management team to identify development opportunities on campus to drive financial sustainability and mission impact.

• Serve as the primary ambassador for Revolution Mill, representing Self-Help with community leaders, business leaders, nonprofit partners and the broader community.

• Oversee all operational, financial, and administrative aspects of Revolution Mill through strategic and daily direction of third-party property management company through partnership with company and on-site leadership as primary relationship manager.

• Manage and provide direction to all service vendors assigned to Revolution Mill Campus, including contract management in collaboration with third-party property management company

• Develop, manage, and maintain accountability for annual operation and capital budgets while ensuring alignment with organizational financial objectives.

• Monitor and evaluate operating performance and communicate financial health and variance through monthly, quarterly and annual financial reporting to Self-Help leadership. Recommending strategies that improve financial outcomes.

• Monitor market conditions, occupancy trends, rental rates, and economic indicators to make informed strategic recommendations that maximize occupancy, revenue, and long-term asset value.

• Partner with marketing team to ensure high-quality, consistent marketing across the campus that enhances the Revolution Mill brand within the community.

• Coordinate with Self-Help’s energy manager and third-party vendors to ensure efficient operations of HVAC, lighting and other key building systems for improved health, comfort, and environmental and financial sustainability.

• Develop and maintain, in collaboration with third-party property manager, key policies and operating procedures including the tenant handbook and safety plan.

• Support colleagues in gathering information required to meet investor reporting requirements, such as tenant data.

• Partner with the on-site leasing manager to develop and execute leasing strategies that maximize occupancy, tenant quality, and financial performance.

• Coordinate with Self-Help colleagues and third-party property management staff to effectively execute commercial tenant upfits and space turnovers.

• Collaborate with the Director of Leasing and Directors of Property and Asset Management to evaluate market conditions and recommend leasing strategies, rental rates, and tenet mix that support long-term campus objectives.

• Serve as strategic partner to Real Estate Team leadership regarding campus operations financial performance, development opportunities, and market conditions.

• Participate in Self-Help Real Estate Team meetings and activities.

• Offer community campus tours to members of the public and serve as initial point of contact for Self-Help staff events held on campus.

• Perform other duties as necessary to forward the goals of Self-Help and the Real Estate Team

WHAT YOU'LL NEED

• Bachelor degree in business, finance, accounting, real estate or other field, or equivalent related experience. Master’s degree in related field preferred.

• Minimum of 7 years’ experience in asset management, property management, community development or commercial real estate, with a preference for experience with mixed-use and historic properties.

• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.

• Preference for working in organizations that place priority on teamwork and collaboration.

• Excellent written and verbal communications skills.

• Ability to develop and present effective and compelling presentations to individuals, businesses and community groups.

• Strong organizational and analytical skills.

• Strong project management skills with the ability to initiate, juggle and lead multiple projects to meet goals, objectives, and deadlines.

• A self-starter and fast learner; able to successfully multi-task and function well with minimal direction.

• Preference for experience managing third-party vendors.

• Basic accounting or finance knowledge; ability to understand budgets and financial reports.

• Ability and willingness to work beyond typical weekday work hours on occasion.

• Ability to demonstrate Self-Help's Core Values:

o Mission Before Self

o Service With Excellence

o Embracing & Promoting Change

o Results Not Credit

o Diversity as a Strength

o Financial Sustainability for Mission Impact

Company Disclaimer: 

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. 

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer: 

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.