About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

We're looking for a motivated self-starter to be a part of our Retirement Operations team, with a focus on Trump Accounts. You'll be an integral part of a cross-functional clearing operations team working with many key players throughout our brokerage organization.

This role is based in our Lake Mary, FL, Chicago, IL, or Denver, CO office(s), with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• Take ownership of critical daily Retirement/Trump Account processes such as complex transaction processing and ensuring applicable regulations and industry best practices are adhered to.
• Partner with customer facing teams to address escalated inquiries and exception handling of retirement/Trump accounts.
• Escalate and address abnormal user activities, with a focus on trend analysis and timely resolutions. 
• Seek out opportunities and contribute meaningfully to enhancing operational efficiencies and delivering a great customer experience related to our retirement/Trump Account offerings. 
• Use data driven decision making to collaborate on ongoing enhancements or innovative new solutions to department policies and procedures. 
• Apply working knowledge of retirement account operations and regulatory requirements, along with fluency in Artificial Intelligence, to amplify your impact. 

What you bring

• Knowledge of retail brokerage account operations, processing related to IRA transactions and partnerships with customer facing teams
• Extreme attention to detail, combined with courageous accountability for driving results
• Ability to combine speed with thoughtfulness to learn quickly, think critically and apply problem-solving skills to resolve escalated issues and solve complex issues.
• Self-motivated, with a bias for action and able to thrive in an entrepreneurial environment 
• FINRA Series 7 preferred