As part of our Onboarding Operations team, the Retail Onboarding Team Lead plays a key role in ensuring that our Retail partners are seamlessly and efficiently onboarded onto the Wolt platform. Reporting to the Country Lead Onboarding Operations, you will lead a dynamic team focused on onboarding new Retail partners while driving continuous process improvements and collaborating cross-functionally to ensure high-quality results.

The ideal candidate has a mix of leadership, operational, and onboarding experience, combined with a proactive, problem-solving approach to lead the team to success. If you are passionate about operational excellence, love working with data, and enjoy driving cross-functional projects, this role is for you.

What you’ll be doing

• Team Leadership: Manage a team of 8 people, ensuring the seamless onboarding of Retail partners, focusing on quality, efficiency, and adherence to regulations.
  
  
• Drive Retail Onboarding: Ensure timely onboarding of Retail partners and maintain high-quality standards. Be responsible for meeting KPIs while maintaining excellent customer experiences.
• Process Optimization: Continuously improve and streamline onboarding processes, particularly for large product assortments (e.g. supermarkets) and grocery partners, to increase efficiency and reduce operational bottlenecks.
• Cross-Functional Projects: Collaborate with Product, Sales, Account Management and Catalog teams on projects aimed at improving the Retail onboarding process and overall operational excellence.
• Retail Onboarding Advocate: Act as the main point of contact (POC) for the Retail department, representing Retail Onboarding in discussions about product changes and other key decisions.
• KPI Monitoring: Set, track, and analyze KPIs to ensure optimal team performance 
• Data Quality Focus: Ensure data accuracy and quality, especially in relation to large product assortments in the supermarket and grocery segments, ensuring that all product information is reliable, up to date, and complete.
• LMIV Expertise: Become an expert in LMIV (Lebensmittelinformationsverordnung) regulations, ensuring that all processes, particularly in grocery and supermarket onboarding, comply with these legal standards.

What’s in it for you

• A key role in shaping the Retail Onboarding operations at Wolt.
• A fast-growing and dynamic environment with opportunities for career growth in the retail and e-commerce sectors.
• Attractive salary package and benefits.
• Discounts on Wolt orders.
• Comprehensive internal education and training.
• Flexible working hours and 30 days of paid vacation.

Our humble expectations

• Leadership Experience: Minimum of 3 years of leadership experience, ideally with a focus on change management and team leadership.
• Work Experience: 3-5 years of relevant work experience, preferably in a marketplace, e-commerce, or similar fast-paced environment operational leadership role.
• Onboarding Experience: Experience in onboarding processes is highly desirable.
• Educational Background: A bachelor’s degree in Business, Economics, Engineering or a related field.
• Analytical Skills: Strong analytical capabilities to monitor KPIs, assess team performance, and drive improvements using data-driven insights.
• Communication Skills: Excellent interpersonal and communication skills for effective cross-functional collaboration and stakeholder management.
• Detail-Oriented: Strong attention to detail, with the ability to maintain high-quality standards in all onboarding processes.
• Proactive and Ownership Mindset: Ability to work in a fast-paced environment, proactively identify areas for improvement, and drive changes independently.

About You

• You are a proactive leader who takes initiative and drives results.
• You have experience managing a team of 5+ people.
• You thrive in a dynamic environment and can handle multiple tasks simultaneously, particularly in the fast-paced e-commerce or retail marketplace space.
• You have excellent communication skills and can work effectively with various stakeholders.
• You are detail-oriented and committed to maintaining high standards of quality.
• You love tackling complex operational challenges and are quick to jump into the details to improve key processes or systems.
• You have a bias for action and are eager to use the best available data and insights to make concrete decisions.
• You are excited to work in a fast-paced, constantly evolving, growth company.
• You are driven to constantly improve, challenge the status quo, and deliver exceptional results, especially in supermarket and grocery onboarding.