Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.

Key Responsibilities

Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads

Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations

Maintain real-time inventory and availability across all properties in Cairo and the North Coast

Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies

Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention

Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)

Apply rates, promotions, and length-of-stay rules accurately

Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location

Ensure pre-arrival requirements are completed (payment, IDs,..)

Share access details and QR codes with guest (Sahel)

Confirm apartment readiness with GOS before releasing check-in instructions

Ensure compliance with occupancy limits, visitor policies, and legal requirements when confirming reservations

Prepare and share daily and weekly reservation and occupancy reports with Operations and Management

Flag potential issues related to overbooking, maintenance blocks, or special events impacting availability

Ensure compliance with cancellation and payment policies

Maintain accurate reservation and guest records

Daily Checklist

Review inventory and availability for all Cairo and North Coast properties

Monitor new bookings, cancellations, and modifications

Respond to all booking inquiries within SLA

Allocate and confirm reservations accurately in the PMS

Confirm readiness with Operations/ GOS before sending check in instructions

Coordinate with operations on blocked units or out-of-order apartments

Update booking notes with guest preferences or special requests

Weekly Checklist

Review forward occupancy, pickup and demand trends

Align with operations on upcoming high-occupancy periods

Verify rate plans and restrictions across channels

Prepare weekly reservations, occupancy and revenue reports