We’re looking for a Research Benefits Administrator to join our Insurance Operations team at MBPS. In this role, you are expected to serve as a Subject Matter Expert for Admin Advantage operations, handling complex and escalated cases while ensuring the accurate and timely completion of administrative and support tasks. The position also supports quality assurance, training, mentoring, and cross-functional collaboration to drive operational excellence across various workstreams.

Position Responsibilities: 

• Demonstrate full expertise in all Admin Advantage worktypes and processes

• Handle special or escalated cases requiring advanced analysis and resolution

• Act as a Subject Matter Expert (SME) for Admin Advantage operations

• Perform quality checking and provide feedback to ensure accuracy and compliance

• Support training and mentoring of team members  

• Resolve complex transactions across various Admin Advantage workstreams  

• Ensure timely and accurate completion of all support and administrative tasks  

• Collaborate with other functions (BAU teams) as part of cross-training initiatives  

Required Qualifications: 

• Bachelor’s degree or equivalent  

• Strong proficiency in MS Office applications 

• Proven experience in Admin Advantage or benefit administration

Preferred Qualifications: 

• Strong analytical and problem-solving skills

• Advanced knowledge of benefit administration processes  

• Attention to detail with a strong focus on quality and accuracy  

• Ability to handle complex and high-volume transactions  

• Effective communication and interpersonal skills  

• Coaching, mentoring, and training capability  

• High level of accountability and ownership  

• Strong organizational and time management skills  

• Adaptability and ability to work across multiple worktypes

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].