A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Manage designated areas of Warehouse Operation, oversee functional areas, and perform manager’s duties as assigned. Responsible for consistent application of SOPs (Standard Operating Policies) and associate administration in the facility. Coordinates all rental activities in an assigned region. Supports telephone and walk-in customers with construction and industrial equipment rentals. Verifies that equipment is inspected before and after rental and ensures all equipment is ready for rental.

Major Tasks, Responsibilities, and Key Accountabilities

• Trains staff to ensure attainment of department performance goals
• Manages and ensures successful achievement of performance goals of assigned functional areas.
• Controls warehouse expenses.
• Ensures compliance with all personnel policies.
• Ensures a safe working environment for all associates including surveying facility for repair and maintenance items, promoting and managing safety programs; ensuring policy adherence for worker’s compensation and general liability issues.
• Ensures the Asset Protection and Hazmat programs are enforced.
• Opens and closes the distribution center, authorizes refunds, and handles customer problems.
• May act as manager and performs other duties as assigned.
• Processes regional rental orders. Bills customers and processes rental returns. Maintains files on all rental jobs.
• Manages re-rent purchase orders and the reconciliation of accounts payable invoices for re-rents.
• Handles cycle counts and inventory asset conversions for all rental products.
• Ensures inventory is repaired and maintained. Monitors rental transactions to track lost or stolen equipment.
• Provides support to Account Managers regarding rental equipment. Communicates problems to sales representatives and customers, such as shortages, delivery issues, and damages.
• Responds to customer issues and escalates concerns as needed.
• Offers guidance and feedback to Rental Coordinators.

Nature & Scope

• Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.
• Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.
• Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.
• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.

Preferred Qualifications

• Experience in warehouse, distribution, rental, or equipment operations, including inventory and order fulfillment processes
• Demonstrated ability to lead, train, delegate work, and provide day-to-day guidance to associates
• Experience coordinating equipment rentals, rental orders, returns, billing, and related customer service activities
• Strong understanding of inventory control, cycle counting, asset tracking, and equipment readiness processes
• Ability to troubleshoot operational and customer issues, prioritize competing demands, and independently drive issues to resolution
• Strong commitment to workplace safety, including knowledge of warehouse equipment, hazardous materials, and established safety procedures
• Strong communication and customer service skills with the ability to collaborate effectively with customers, sales teams, and operational partners
• Proficiency with inventory, rental, order management, or ERP systems and related operational documentation

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Nevada law requires the posting of the salary range for advertised jobs.  This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job.  Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs