JOB SUMMARY 

The Rental Technician is responsible for preparing, inspecting, adjusting, and maintaining ski and snowboard rental equipment to ensure every guest receives properly fitted, safe, and high-quality gear. This position plays a critical role in delivering an exceptional guest experience by combining technical expertise with outstanding customer service. 

Rental Technicians are responsible for accurately fitting equipment based on each guest's height, weight, age, ability level, boot size, and skier type while following industry safety standards and manufacturer specifications. Technicians will obtain and maintain Rossignol Ski Binding Certification and demonstrate proficiency in binding adjustment, equipment inspection, troubleshooting, and maintenance. 

This position requires energetic, dependable, and team-oriented individuals who thrive in a fast-paced environment. Team members work collaboratively to meet daily service standards while providing knowledgeable equipment recommendations and assisting guests throughout the rental process. Rental Technicians are expected to become experts in ski and snowboard equipment, rental products, and current technologies to help guests select the equipment best suited to their needs. 

Crystal Mountain values a positive work environment, teamwork, and a passion for snow sports. This role offers the opportunity to work alongside fellow skiers and riders while enjoying scheduled ride breaks throughout the day as business levels allow. 

Job Requirements: 

• Excellent customer service skills with a positive, friendly, and professional attitude.  

• Ability to work effectively in a team-oriented, fast-paced environment.  

• Ability to obtain and maintain Rossignol Ski Binding Certification and accurately adjust ski bindings in accordance with manufacturer specifications.  

• Working knowledge of ski and snowboard equipment or a willingness to learn quickly.  

• Ability to accurately fit skis, snowboards, boots, helmets, poles, and other rental equipment based on guest measurements, ability level, and industry standards.  

• Strong attention to detail and commitment to safety when setting up and inspecting equipment.  

• Basic mechanical aptitude and troubleshooting skills for ski and snowboard equipment.  

• Ability to learn rental software, equipment tracking systems, and point-of-sale applications.  

• Strong organizational and inventory management skills.  

• Ability to communicate clearly and professionally with guests and coworkers.  

• Ability to educate guests on the proper use, care, and return procedures for rental equipment.  

• Ability to lift and carry up to 50 pounds and move rental equipment throughout the workday.  

• Ability to stand, bend, kneel, and perform repetitive physical tasks for extended periods.  

• Ability to work outdoors and indoors in varying winter weather conditions.  

• Availability to work weekends, holidays, evenings, and peak business periods.  

• Dependable with excellent attendance and a strong commitment to workplace safety. 

ESSENTIAL DUTIES 

• Fit guests with properly sized ski boots, snowboard boots, helmets, skis, snowboards, poles, and other rental equipment.  

• Select, adjust, and inspect equipment according to guest height, weight, age, ability level, boot size, and skier/rider type while following Rossignol certification standards and company safety procedures.  

• Perform binding adjustments, equipment inspections, and routine maintenance to ensure all rental equipment meets manufacturer and industry safety standards.  

• Deliver properly fitted equipment efficiently while providing an exceptional guest experience.  

• Assist guests with equipment exchanges, adjustments, and troubleshooting throughout the day.  

• Explain the proper use, operation, and care of rental equipment, including skis, snowboards, boots, snowshoes, helmets, goggles, and outerwear.  

• Clearly communicate rental procedures, equipment return locations, and end-of-day return expectations.  

• Maintain accurate inventory control and accountability for all rental equipment and assets.  

• Inspect returned equipment for damage and report maintenance or repair needs.  

• Assist with tuning, cleaning, waxing, organizing, and preparing equipment for daily operations.  

• Maintain clean, organized, and safe workstations, storage areas, and guest service spaces.  

• Recommend appropriate equipment upgrades, High Performance and Demo packages, and rental accessories based on guest needs and current conditions.  

• Work collaboratively with Rental Cashiers, technicians, supervisors, and other resort departments to ensure efficient guest flow and minimize wait times.  

• Follow all company policies, safety procedures, and risk management practices.  

• Provide exceptional customer service by creating a welcoming, efficient, and safety-focused rental experience for every guest.  

• Perform other duties as assigned. 

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS   

• Binding certification test. (in-house testing)  

• mechanical experience is desired and the ability to retain information 

• Computer program understanding  

 PHYSICAL DEMANDS AND WORKING CONDITIONS  

• This position requires us to work evenings, weekends and holidays.  

• Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.  

• Manual dexterity to operate a computer and other common office equipment on a constant basis.  

• Shoveling snow and keeping the sundeck clear of snow and ice 

• Some basic mechanical and cash handling experience is desired 

• Ability to work for extended periods of time standing, bending, reaching, and speaking 

• Positive attitude with strong guest services and communication skills a must  

• Abides by all Crystal Mountain employment guidelines  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.  

An Equal Opportunity Employer