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Job Summary:

The Rental Supervisor supports the day-to-day operations and leadership of the Rentals department, ensuring every guest receives knowledgeable, efficient, and exceptional service throughout their Homewood experience. This position supervises and coordinates all activities associated with the operation of the Rental Shop, including providing exceptional guest service, renting and maintaining ski and snowboard equipment.
 

Duties & Responsibilities:

• Deliver exceptional, personalized guest service by answering questions, identifying guest needs, recommending appropriate rental products, and resolving concerns in a timely and professional manner.
• Supervise and mentor the rental team with daily operations, questions, and guest service needs.
• Support staff scheduling, training, coaching, and development to promote consistent service and operational standards.
• Manage the maintenance, inspection, and safe operating condition of all rental equipment.
• Ensure equipment inspections and safety checks are completed in accordance with industry standards and departmental procedures.
• Establish and adjust employee work procedures, assignments, and schedules to effectively meet business demands and fluctuating seasonal guest volumes.
• Identify opportunities to improve working conditions and the use of equipment, tools, and resources to increase the efficiency and effectiveness of the rental shop and team.
• Maintain accurate and complete departmental records.
• Perform the duties and responsibilities of rental team members as needed to support daily operations.
• Ensure the Rental Shop is maintained and operated in accordance with its Department Operating Plan (DOP).
• Communicate operational needs, staffing concerns, equipment issues, and other departmental matters to management in a timely manner.
• Snow removal as required.
• Other duties as assigned.
   

Skills & Qualifications:

• Minimum of 1 year of supervisory work experience in hospitality or customer service, preferably in a fast-paced, luxury service or ski resort environment.
• Strong leadership skills with the ability to effectively train others and maintain accountability of staff.
• Previous experience with ski and snowboard equipment rental, fitting, adjustment, maintenance, or related operations preferred.
• Strong attention to detail and ability to communicate information accurately.
• Must be at least 18 years old.

Additional Requirements:

• Flexibility and ability to pivot to new projects and desire to work in fast-paced environment.
• Ability to work in a team environment.
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
   

Benefits

• Full-Time, Seasonal, Exempt
• Employer-sponsored 401k 
• Employee Meals and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture
   

The Company’s good faith estimate of the hourly rate it expects to pay for this role is $72,384-$74,000 and is based on applicable and specialized experience and location.
 

About Us

Located on the west shore of Lake Tahoe, Homewood Mountain & Lake Club is a beloved four-season destination known for its stunning lake views, intimate slopes, and commitment to personalized guest experiences. We pride ourselves on creating a warm, welcoming environment for both guests and employees. If you’re passionate about hospitality and want to be a key leader in shaping the future of F&B at one of Tahoe’s most scenic resorts, we want to hear from you.
 

Discovery Land Company is a U.S.-based real estate developer and operator of private residential communities with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.