We are looking for a Belgrade-based Renewal Account Manager to join our global Renewal Sales team. This is an amazing opportunity to learn more about renewal processes within Academia & Government.

About You – experience, education, skills, and accomplishments

• Proficient level of English language
• 5 years of relevant experience with a proven track record in managing customer relationships and achieving sales targets 
• Proficient level of Excel

It would be great if you also have . . .

• Salesforce experience
• Experience in academic context
• Experience working different stakeholders

What will you be doing in this role?

• Engage with customers to identify renewal opportunities, address their specific needs, and provide advanced support. 

• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales. 

• Maintain and strengthen relationships with key customers through strategic communication and exceptional service to ensure satisfaction and loyalty. 

• Provide renewal sales planning and contribute to the development and execution of comprehensive sales strategies. 

• Create, update, and analyze detailed reports on subscription activities, contract status, and renewal performance metrics. 

• Continuously enhance knowledge about product offerings and market trends to improve renewal sales effectiveness. 

• Drive the achievement of sales and renewal targets. 

• Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership. 

• Utilize and optimize all sales tools and technologies to enhance sales processes and outcomes. 

About the Team

The team is responsible for account renewal within A&G space in Clarivate.

Hours of Work 

This is a permanent full-time position. The working hours for this role would be two days per week from 9:00 AM to 5:00 PM, while the remaining three days a week would follow a more flexible schedule, ideally from 12:00 PM to 8:00 PM.

Benefits 

• Holidays: 25 days paid leave per annum  

• Private Health Insurance  

• Paid Lunch  

• Yearly Bonus  

• Yearly Merit Plan  

• My Learning Platform  

• Fit Pass  

• Life Insurance 

• Accident Insurance 

• Company bicycles for rent free of charge 

Please note that only shortlisted candidates will be contacted.