Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role

As a Remittance Processing Associate Specialist, you will support accurate and timely processing of customer payments and exceptions. You will apply advanced remittance processing knowledge to resolve complex items, maintain quality and support operational priorities. You will also serve as an experienced resource to colleagues by sharing knowledge and helping maintain efficient workflows.

Schedule: 5 days to work with 2 days Off (any day of the week), 4am -1230pm.

What You Will Be Doing

• Perform hands-on preparation of customer payments and remittance items for processing.
• Sort, organize and sequence payment work to prepare items for accurate and timely processing.
• Operate remittance processing equipment and perform routine setup and maintenance activities.
• Process exception items requiring manual review, research or adjustment.
• Review payment information and processing output to identify errors, discrepancies or out-of-balance items.
• Perform research and adjustments to resolve payment processing issues.
• Prepare outgoing collection items and other physical payment materials for processing.
• Maintain remittance processing supplies and keep work materials organized for daily production.
• Work through high-volume processing workloads while maintaining accuracy and meeting established deadlines.
• Provide guidance to less experienced associates on remittance processing procedures and complex items.

Required Qualifications

• High school diploma or GED, or an equivalent combination of education, training and experience.
• Advanced knowledge of remittance processing practices, procedures and workflows.
• Strong skills in researching, analyzing and resolving payment processing exceptions.
• Ability to identify errors in transaction calculations, balances and processing output.
• Strong organizational skills with the ability to sequence and prioritize high-volume work.
• Effective written and verbal communication skills when working with colleagues and clients.
• Ability to work independently on complex processing activities while contributing effectively within a team.
• Availability to work a flexible day-shift schedule across any day of the week, including at least one weekend day each week.

Preferred Qualifications

• Experience working with remittance processing or related item-processing equipment.
• Experience coaching, mentoring or sharing technical knowledge with colleagues.
• Ability to prioritize effectively in a fast-paced, deadline-driven processing environment.
• Experience researching and resolving complex transaction or payment exceptions.

What We Offer you

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Resources to contribute to your community

Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $20.54 - $32.87 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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