Job Description

Hello Future Relationship Manager Public Sector Banking

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Job Profile Summary

To manage and grow a defined portfolio of clients by executing relationship management strategies, delivering client-centric solutions and driving revenue, asset and liability growth through effective portfolio management and operational execution.

Are you someone who can:

• Manage and grow a defined client portfolio to achieve revenue growth, client retention and portfolio performance targets
• Drive asset growth by identifying lending opportunities and supporting credit solutions aligned to client needs
• Drive liability growth through client acquisition, retention and increased product utilisation
• Execute relationship management strategies and translate them into actionable client engagement and growth plans
• Identify and implement cross-sell and upsell opportunities to maximise portfolio value and client profitability
• Build and maintain strong client relationships through regular engagement, service delivery and tailored solutions
• Deliver high-quality client service aligned to defined service standards and value propositions
• Monitor portfolio performance including revenue, balances, utilisation and client activity and implement corrective actions
• Collaborate with Credit, Risk, Product and Operations teams to ensure effective delivery of integrated client solutions
• Manage client onboarding, servicing and retention activities to ensure portfolio sustainability and growth
• Resolve escalated client issues and ensure positive client experience and relationship continuity
• Ensure compliance with regulatory requirements, internal policies and risk frameworks across all client activities
• Prepare portfolio performance reports and insights to support decision-making and performance tracking
• Contribute to continuous improvement of client engagement processes and portfolio management practices

You will be an ideal candidate if you meet the below minimum requirements: 

• Relevant Degree in Business, Finance, Economics or related discipline
• 4–6 years’ experience in banking, relationship management, sales or portfolio management environments
• Client relationship and portfolio management
• Revenue growth and balance sheet management
• Cross-sell and product optimisation
• Credit and lending processes
• Stakeholder engagement across business functions

You will have access to:

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate
• Opportunity to contribute to the growth aspirations of Public Sector Banking in the market

   We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply now!

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.