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Job Description Summary

Job Description

Job Title: Relationship Manager – Healthcare
Location: Birmingham, Bristol, Edinburgh or Newcastle
Salary: Competitive package available
Hours: Full Time
Working Pattern: Hybrid – currently involves spending at least two days per week, or 40% of your time, at your office location.

About this opportunity

Would you like to work within Commercial Banking Coverage and help Healthcare businesses of all types and sizes to prosper by offering the funding, support and reassurance they need to grow?

An opportunity exists for a Relationship Manager to join our Healthcare Direct Relationship Management team.  You will have a national portfolio of approximately 140 Healthcare clients across a range of healthcare sectors where turnover is circa £3m or less.  As we are a Direct channel, our client meetings are conducted via Microsoft Teams, therefore it is not a requirement to travel to see clients, but opportunities may arise for attendance at professional meetings or events.

The role is built on a real passion for putting customers first. If you share our passion and recognise the importance of making a difference together, look no further. The client is at the heart of all we do and will be expected to deliver excellent service whilst identifying solutions and strategies to help the clients business prosper. Together we make it possible.

What will you be doing?

You will be responsible for supporting clients with all their banking needs including lending, deposits and a wide range of other services. There is an expectation to see growth in the portfolio through becoming the go to banking professional for your clients.

Typically, you would be involved with the following:

• Providing excellent service to our clients, putting them at the heart of what you do, adding value at every interaction and becoming a “trusted advisor”.
• Working closely with the Healthcare Intermediaries team to support a high volume of broker-led lending opportunities, liaising with professional advisers and managing deals through to completion alongside delivery of individual Benchmarks.

• Providing a range of funding solutions to our clients from our Term Lending and Working Capital product range tailoring them to Client needs
• Building relationships with Group Partner companies and through them bring the whole bank to the client delivering products to meet their needs.
• Handling the risk and compliance of your client portfolio
• Active engagement in Sector knowledge and developing your own capability.

Why Lloyds Banking Group?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What we need from you

Ideally you will demonstrate experience and knowledge of the following:

• Supporting sustainable business growth – You will take personal responsibility for delivering results, whilst readily accepting change and utilising a growth mind set to focus on client outcomes.
• Providing outstanding knowledge of clients - Uses specialist credit and sector knowledge along with all available digital tools to deliver excellent client experiences whilst identifying ways to grow income, balance sheet and market share and handling associated risks.
• People – Having a growth mindset and be keen to adopt and use key tools that enhance the client experience and demonstrate the value a designated Relationship Manager brings to a client’s business.
• Environmental Awareness - Promoting the bank’s image through strong ethics & integrity across a range of clients, prospects & professionals.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.