What is the opportunity?
In this role, you will support Private Banking by coaching and leading a sales support team delivering an exceptional and personal client experience. You will act as a subject matter expert for high impact day-to-day banking discovery and advice, product and service solutions delivery, and ensuring superior client care is provided. You will champion digital enablement by becoming an advocate of the RBC Mobile application and promoting its regular usage.

What will you do?

• Lead the sales support team in delivering high-end client experience and advice to wealthy Canadians
• Consistently execute leadership and coaching routines to enable high performance and build capability across a team of Private Banking Associates and Advisors (e.g. weekly goal setting, observational coaching, skill building, etc.)
• Coach team ensuring they can effectively meet client needs with a full range of RBC products, services, and digital solutions by building skills and knowledge to leverage tools, calculators, and other materials to support advice and recommendations
• Support development of each team member through focused coaching which includes regular observation of client experience and targeted skill building to support the employee
• Collaborate with other leaders within Private Banking and Wealth Management to deliver an outstanding employee experience
• Ensure maximum use of Private Banking’s Client Relationship Management tool (ClientView) and that new and existing client records are robust with all relevant information, opportunities are captured, and corporate memory is fully built out
• Reinforce national professional standards around client communication including meeting agendas, appointment confirmations, follow-up recaps of meetings, e-mail, phone, and in-person interactions with clients
• Represent RBC Private Banking by acting as an ambassador for the business

What do you need to succeed?

Must-have

• Excellence in people leadership accountabilities and routines: drive results, enable high performance, strengthen relationships and partnerships, and lead change
• Proven capability to lead change across a complex and dynamic environment
• Strong impact and influence capabilities
• Proven capability to work in a matrix management environment
• Branch Compliance Officer designation and experience supervising licensed representatives
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have

• University degree
• Experience in client-facing roles
• Knowledge of RBC’s online, mobile, and other digital channels and services

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities         
• Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.