JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

ROLE AND RESPONSIBILITIES

Overall Role

The Receptionist will assist the Soft Service Lead with receptionist and administrative services to the on-site team.

Major Responsibilities

Client/Stakeholder Management

• Provide superior customer service to meet on-site client’s expectations

Site Operations Management

• Responsible for handling incoming and outgoing calls including distribution of any messages.
• Receive, inform and guide visitors including co-ordination with Client employees.
• Responsible for management, maintenance and upkeep of the front office/ reception area – clean and presentable at all times
• Provide assistance in general administrative activities and any other duties as assigned by Facilities Management team
• Maintain conference room booking schedules to maximize efficient use of space
• Receive and dispatch couriered items
• Participate as a key team member in responses to emergency situations
• Co-ordinate and assist Client with local office events
• Consolidate information & generate reports, letters, communications & documents as required by management
• Raise Purchase Orders (POs) to the vendors/suppliers upon receiving approval from the client, ensure POs are issued and received by the vendors timely with proper records and documentation.
• Manage small purchase items and stock requirements including the co-ordination of goods delivery & payment.
• Other duties as reasonably directed by the Reporting Manager or Senior Account Management
• Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

• ITE certification in Business Administration/ Commerce/Finance or admin
• 1 to 2  years working experience
• Strong PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions & all aspects of Microsoft Office.

Critical Competencies for Success

Firm First Mind-set

• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship Management

• Able to interact with the general client staff & vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates ability to work with vendors to deliver efficient services
• Demonstrates proactive & professional approach to customer service
• Has a customer-oriented attitude

Other Personal Characteristics

• Pleasant Disposition
• Sound inter-personal skills /team player with client facing capabilities.
• Self-starter with “Can do” attitude.
• Enthusiasm and willingness to learn/take responsibility
• Good written & oral communication skills
• Well –organised with the ability to co-ordinate, prioritise and manage under pressure

KEY STAKEHOLDERS

• Client staff
• Specialized vendor staff

REPORTING TO

• Soft Service Lead
  
  

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.