Job Title

Department

Overview of Department

Purpose of Role

Responsibilities

The role of Receptionist is fast-paced and varied, responsible for the following activities (not limited to): 

• Front-of-House Experience: Delivering a warm, professional, and seamless experience for all visitors and colleagues 

• Guest Management: Checking in visitors using the Visitor Management System. Welcoming, escorting, and assisting guests with coats and luggage 

• Enquiry and Switchboard Handling: Managing enquiries in person, via phone, or email promptly and professionally 

• Facility Awareness: Advising and directing guests with knowledge of building facilities 

• Team Collaboration: Working flexibly within a team to maintain high standards 

• Communication: Ensuring effective communication between reception desks and with hospitality teams 

• Room and Floor Management: Managing meeting room bookings and conducting room checks. Working with Facilities management and technical colleagues to ensure the correct set-up of rooms, whilst maintaining the cleanliness and tidiness of reception and meeting areas 

• Concierge Services: Handling transportation arrangements and additional requests, such as restaurant recommendations 

• System Operation: Operating room booking systems and coordinating with facilities and our tech department 

• Catering Coordination: Liaising with caterers and hospitality teams for in-house catering 

• General Support: Providing cover and assistance as needed. 

• Evacuation Duties: Performing evacuation officer duties. 

What success looks like 

• Exceptional front-of-house experience: Visitors and colleagues consistently receive a warm, professional and welcoming experience that reflects Baillie Gifford’s high standards. 

• Seamless day-to-day operations: Reception, meeting rooms and guest arrangements are managed efficiently, with strong attention to detail and minimal disruption. 

• Proactive and responsive service: Enquiries and requests are handled promptly and confidently, anticipating needs and finding practical solutions.  

• Strong collaboration and communication: Positive relationships are built with colleagues, visitors and wider support teams, ensuring a joined-up and consistent service. 

• Adaptability and professionalism: Competing priorities are managed calmly and effectively, maintaining a polished and helpful approach in a busy environment. 

• Continuous improvement: Opportunities to enhance front-of-house processes, improve efficiency and elevate the visitor and colleague experience are actively identified and supported. 

Your Knowledge and Experience 

• Warm, approachable, professional and friendly manner 

• Proactive and helpful, can-do attitude 

• Highly collaborative 
• Strong focus on exceptional customer care 

• Professional and polished approach 

• Strong organisational abilities with impressive attention to detail skills 

• Confident using technology, prior experience of working with room booking systems would be beneficial 
• Background in hospitality or five-star service environments (preferable) 

• Prior corporate receptionist experience (preferable) 

• Ability to bring transferable skills into a corporate setting 

The Type of Candidate That We're Looking For 

You possess excellent customer service/client-facing skills, with a positive, can-do attitude. You thrive within a team-based setting, where your collaborative approach can flourish. By nature, you are a strong communicator with solid verbal and written communication abilities. You have a professional, enthusiastic manner, the ability to multitask and a commitment to delivering high-quality work and professional service each and every time. 

Naturally quick-thinking, adaptable, and confident in managing a varied workload, you are experienced in engaging with high-profile visitors and stakeholders and delivering a seamless, professional front-of-house experience. A calm, proactive approach, excellent communication skills, and a genuine passion for delivering exceptional service are key. 

Due to the nature of the role, this position is office-based. Our reception team provides support between 8 am and 5:30 pm, daily, Monday to Friday. 

Critical Skills (not limited to) 

• Nurture relationships 

• Adaptability 

• Enabling others 

• Improvement mindset 

• Team working 

Closing Date

Should you choose to use AI tools to support your application, we ask that you do this thoughtfully. We encourage you to ensure your application reflects your own voice, experience, and motivations. We value authenticity and want to understand your individual strengths and perspectives.

At Baillie Gifford, we are committed to fostering an inclusive and respectful culture in which each of our colleagues can thrive and develop. We believe that our clients are best served by a diverse workforce with the experiences, ideas and perspectives that this brings.

If you are currently working at Baillie Gifford as an employee or contractor please apply to this job from the firm's Workday internal career site.