The Repair Operations Manager leads device processing operations in a fast-paced, high-growth environment. This role is accountable for production performance, quality standards, workforce development, and operational efficiency. You’ll oversee supervisors and technical teams to ensure production goals and customer SLAs are consistently met.

This is an onsite role in our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

• Lead and supervise supervisors and production staff to execute device processing in line with company standards and work instructions
• Drive production performance, ensuring quality, throughput, and SLA targets are met
• Monitor workflows, enforce quality controls, and implement reporting systems to track KPIs
• Partner with leadership to set daily production plans, priorities, and continuous improvement initiatives
• Optimize operations through line balancing, WIP reduction, and process improvements
• Coach, train, and develop team members; foster a positive, high-performance culture
• Implement and improve operational systems, procedures, and workforce planning
• Maintain a safe, compliant, and efficient work environment

What are the requirements needed for this position?

• 8+ years of experience in manufacturing, production, distribution, assembly, reverse logistics, or related operational environments
• 5+ years of experience leading supervisors and managing frontline operations teams
• Proven experience implementing Lean, Six Sigma, 5S, or other continuous improvement methodologies
• Demonstrated ability to analyze operational data and make informed, data-driven decisions
• Experience managing an hourly workforce in a fast-paced production environment
• Strong leadership, coaching, and employee development skills
• Excellent communication, organizational, and problem-solving abilities
• Proficiency with Microsoft Excel and other business reporting tools
• Ability to manage multiple priorities while delivering results in a dynamic environment

What other skills/experience would be helpful to have?

• Bachelor's degree in Business, Operations, Engineering, Supply Chain, or a related field
• Experience in wireless device repair, electronics manufacturing, OEM operations, or mobile device processing
• Knowledge of ISO 9001, R2, or similar quality certifications
• Familiarity with repair technologies, barcode scanning systems, and production tracking tools
• 10+ years of operations or production leadership experience

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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