Position Title: Quality Coordinator

Location:  East Tamaki, Auckland, New Zealand
Work Arrangement: Onsite
Employment: Permanent

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job

As the Quality Coordinator, you’ll be part of our Distribution Centre Operations team. You’ll get to:

• Review and investigate all customer claims entered in the Salesforce portal.
• Update and maintain claims spreadsheets, reports, and related records with a high level of accuracy.
• Support the workload of the cycle counting team as required.
• Create and deliver training materials for key product and process updates.
• Provide timely responses to operational queries from internal stakeholders.
• Investigate orphan stock, missing stock, and other stock discrepancies.
• Conduct stock investigations in partnership with relevant stakeholders, including NOSIL.
• Identify root causes of customer claims and partner with stakeholders to prevent recurrence.
• Continually review policies and processes to drive proactive improvements in order accuracy and quality performance.

About You

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. Wouldn’t it be great if you could do your job and do a world of good?

You also have:

• Strong attention to detail, with a focus on accuracy and thoroughness.
• Experience in root cause analysis, investigation, and resolution of operational issues.
• Strong administration and reporting skills, including confidence working with Excel.
• Professional written and verbal communication skills, with the ability to build effective working relationships.
• The ability to work autonomously, manage confidential information, and adapt in a fast-changing environment.

The Details

You’ll receive a great benefits plan, including salary, health insurance and discounted products.

And More

We want our company to be a place you’ll want to be and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

To apply for this role, please hit the apply button.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.