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Job Description:

■概要
本ポジションは、主に既納品の変圧器の品質保証を担当します。顧客現地で不具合が発生した場合、原因究明、レポート作成、顧客報告などを行います。

■主な職務内容

• 製品不具合の原因分析：製品トラブル発生時にトラブルシューティングチーム、サイトサービスチーム、エンジニアリングチームなどから情報を収集し、原因分析を実施。
• 調査レポートの作成：不具合の原因を究明し、顧客報告用レポートを作成。
• 顧客への原因報告：調査レポートなどを用いて顧客へ原因を説明。
• 現地調査支援：サイトサービスチームが現地対応できない時などに現場調査を実施。

■追加職務
・その他のQA関連業務の実施。

■応募要件・スキル
・電気に関する知識を有する
・電気系の学校を卒業していると望ましい（高校または専門学校または大学または大学院）
・変圧器に関する基本知識または専門的知識を有していると望ましい。

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.
Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How you’ll make an impact

1. You will conduct root cause analysis of product trouble: When a product trouble occurs, information is collected from Troubleshooting team, Site service team, Engineering team, and others, and a root cause analysis is conducted.

2. You will be responsible for creation of investigation reports: Investigate the root cause of product trouble and prepare a customer report.

3. You will reporting the root cause to customers: Explain the root cause to customers by using investigation reports and other documentation.

4. You will support for on-site investigations: Conduct on-site investigations when Site Service team is unable to respond in the field.

5. You will execute of other QA-related tasks.

6. You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

7. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

1. Has knowledge related to electricity.

2. It is desirable for the candidate to have graduated from a school in the field of electrical engineering. (high school, technical college, university, or master’s course)

3. It is desirable for the candidate to have basic or specialized knowledge related to transformers.

More about us
Working Conditions and benefits:
Working hours: 900-1730 (1hr break). Flex time is applicable.
Hybrid working style applicable.

Benefits:
1. Employment insurance, industrial injury insurance, health insurance, pension insurance
2. Paid leave
3. Bereavement leave
4. Wedding leave
5. Maternity leave
6. Spousal maternity leave
7. Parental leave
8. Nursing care leave

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome to appl Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner: Yini Cai, LinkedIn - 

https://www.linkedin.com/in/yini-cai/

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.