Property Management Coordinator – Self-Storage Operations & Tenant Support | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a highly organized and detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio.

This role serves as the operational backbone of the business, ensuring customer inquiries, rentals, billing issues, delinquency management, move-ins, move-outs, and administrative processes are handled accurately and efficiently.

You’ll work closely with leadership and onsite teams to keep property management systems organized, customers supported, records accurate, and operational processes moving smoothly.

If you’re proactive, customer-focused, process-driven, and comfortable managing multiple responsibilities independently, this role is a strong fit.

What You’ll Own

Customer Service & Tenant Support

• Manage customer inquiries through phone, email, and messaging platforms
• Assist customers with:
• Reservations
• Rentals
• Move-ins and move-outs
• Billing questions
• Gate access issues
• Lease-related inquiries
• Maintain accurate customer records, notes, and communication history
• Resolve customer concerns professionally and escalate issues when necessary
• Ensure a positive customer experience throughout the rental lifecycle
• Maintain timely and professional communication with tenants

Property Management Operations

• Process new rentals and lease documentation
• Coordinate move-in and move-out activities
• Monitor unit occupancy and rental activity
• Maintain accurate records across property management systems
• Support daily operational tasks to ensure facilities run smoothly
• Coordinate outstanding operational needs with leadership and onsite teams

Delinquency & Payment Management

• Monitor delinquent accounts and outstanding balances
• Send payment reminders, notices, and follow-up communications according to company policies
• Assist customers with billing questions and payment-related concerns
• Escalate delinquent accounts when required
• Maintain accurate documentation of collection efforts and account status
• Ensure delinquency follow-ups are completed consistently and on time

Administrative Coordination

• Maintain organized records within property management systems
• Coordinate with local teams when physical site support is required
• Keep customer records, lease files, and supporting documentation accurate and current
• Track outstanding tasks and ensure timely follow-up
• Support leadership with operational and administrative projects
• Maintain clear communication across internal teams

Systems, SOPs & Process Improvement

• Create, document, and improve Standard Operating Procedures (SOPs)
• Develop and maintain workflows for:
• Lead management
• Rentals
• Move-ins
• Move-outs
• Delinquency management
• Customer communication
• Reporting
• Escalations
• Identify process improvements that increase operational efficiency and customer satisfaction
• Help maintain consistent processes across all locations
• Reduce operational gaps through clear documentation and structured workflows

Reporting & Operational Communication

• Prepare regular reports covering:
• Occupancy
• Leads
• Delinquency
• Customer issues
• Operational performance
• Track unresolved issues and recommend solutions
• Provide leadership with updates on operational trends
• Identify opportunities for process and service improvements
• Maintain clear communication between leadership and internal teams

Requirements

• Native-level English communication skills, both written and verbal
• Strong customer service experience
• Typing speed of at least 60 WPM
• Strong phone, email, and written communication skills
• Proficiency with Google Workspace, including:
• Gmail
• Google Drive
• Google Docs
• Google Sheets
• Strong organizational and administrative skills
• Ability to manage multiple open tasks and priorities simultaneously
• Experience working remotely in a professional environment
• Reliable internet connection and dedicated workspace
• Strong attention to detail and problem-solving abilities
• Ability to work independently with consistent follow-through
• Availability during U.S. business hours

Nice to Have

• Property management experience
• Self-storage industry experience
• Leasing or tenant management experience
• Administrative operations experience
• Experience using AppFolio
• Experience using Easy Storage Solutions
• Experience creating or improving operational processes and SOPs
• Experience managing billing inquiries and delinquency workflows

Tools & Platforms

AppFolio | Easy Storage Solutions | Google Workspace | Gmail | Google Drive | Google Docs | Google Sheets | Property Management Systems

What Makes You a Strong Fit

You’ll likely thrive in this role if you:

• Are highly organized and process-driven
• Have a strong customer service mindset
• Communicate confidently and professionally
• Can manage multiple priorities without losing track of details
• Proactively follow up instead of waiting for reminders
• Work effectively without constant supervision
• Enjoy building systems and improving operational processes
• Maintain accurate records and documentation
• Are reliable, professional, and solution-oriented
• Take ownership of tasks from assignment through completion

What a Typical Day Looks Like

Your day may start by reviewing new customer inquiries, upcoming rentals, outstanding move-ins or move-outs, and delinquent accounts requiring follow-up.

Throughout the day, you’ll respond to customers, process rentals, update lease documentation, coordinate with onsite teams, send payment reminders, and maintain accurate property management records.

You’ll also review operational reports and outstanding issues, update SOPs, improve workflows, and support leadership with administrative and operational priorities.

In short: you keep operations organized, customers supported, and property management systems running efficiently.

Key Metrics for Success

• Customer response and resolution times
• Occupancy and rental processing accuracy
• Delinquency follow-up completion rates
• Customer satisfaction scores and reviews
• Accuracy of customer records and lease documentation
• Timeliness of reporting and task completion
• SOP creation and process improvement implementation
• Overall operational efficiency and organization

Why This Role Stands Out

• Hands-on ownership across self-storage property operations
• Direct impact on customer experience and operational efficiency
• Exposure to rentals, leasing, billing, delinquency, and tenant management
• Opportunity to build and improve SOPs and operational workflows
• Collaboration with leadership and onsite teams
• Fully remote working environment
• Potential career growth into:
• Senior Property Management Coordinator
• Property Operations Manager
• Portfolio Operations
• Property Management Leadership

Interview Process

1. Initial Application
2. Spark Hire One-Way Video Interview
3. Video Interview with Pavago Recruiter
4. Client Interview
5. Offer & Onboarding

Spark Hire Video Interview – Required

As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.

After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.

Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.

Apply Now

If you have strong customer service and administrative operations experience and enjoy keeping property management processes, tenant communication, billing, documentation, and follow-ups organized, we’d love to hear from you.

Experience in property management, self-storage, AppFolio, or Easy Storage Solutions will make you especially well suited for this opportunity.

Apply today and help keep a growing self-storage portfolio organized, responsive, and operationally efficient.

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