RESPONSIBILITIES:

• Orchestrate complex Life Sciences workflows including translation, QA, DTP, multimedia, and linguistic sign-off for LILT’s largest enterprise customers.

• Engage directly with customers to clarify project requirements, ensure all assets are received, and provide accurate status updates and confirm delivery in line with pre-defined SLAs

• Coordinate seamlessly with internal engineering and linguistic teams to resolve bottlenecks fast.

• Own internal and external communication within pre-defined SLAs

• Identify risks, potential issues, plan to and mitigate them, and escalate to the Program Leader as appropriate

• Define and delegate admin work to PCs

• Control budgets effectively

• Effectively balance and manage priorities across a variety of task types and customers

• Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines

• Mitigates risk and escalates issues or problems in an effective manner, along with proposed solutions

• Asks pertinent questions to ensure full comprehension of the task in hand

• Strictly follows Production SOPs and best practices.

• Ensure projects are managed and delivered in line with Production KPIs (Margin, Quality, On Time Delivery)

• Meticulous attention to detail and the ability to juggle multiple high-priority deadlines.

• Implement new features, efficiencies and initiatives in line with Department and Company goals.

• Work with Agentic workflows to ensure that we are delivering cost-effective services on time to our customers.

• Identify opportunities to deploy agentic workflows to speed up delivery, ensure quality and provide the best solutions to our customers.

DUTIES:

• Manage the end to end project management workflow (including Translation, QA, DTP, Linguistic Sign Off, E-Learning, Multimedia)

• Ensure all projects are delivered on time as per customer SLA

• Manage quality at the project level, ensuring linguists adhere to Customer linguistic assets and QA rules

• Responds quickly and efficiently to internal and external stakeholders

• Ensure all system admin, including data entry, is accurate

• Process invoicing and payments

• Perform file analysis

• Monitor linguistic assets (TM, Style Guides, reference material)

• Demonstrates a deep understanding of all production workflows and processes related to Enterprise accounts

• Utilize systems and tools released by Production

• Train supporting resources on key production processes and methodology

• Develop and maintain process documentation related to their Customer

• Consistently follow correct protocols for tasks and accounts.

• Escalate quality complaints and feedback received from Customer stakeholders

• Raise Customer Support tickets as required

• Perform Linguist Sourcing in our existing vendor database and enters sourcing requests when new vendors are needed

• Completes ongoing risk assessment and mitigation for all production areas.

• Manage linguist communication for all projects

PREFERRED EDUCATION:

Bachelor’s or Master’s degree in Languages, Translation, Linguistics

REQUIRED EXPERIENCE:

• 2-5+ years of professional experience in managing large-scale complex production for Life Sciences customers

• Proven customer-facing experience

• Excellent internal communication skills, including fast responsiveness and quick resolution

• Solid organizational skills including meticulous attention to detail and multitasking skills

• Able to meet deadlines and work under pressure

AI is changing how the world communicates — and LILT is leading that transformation.

LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.

Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.

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At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at [email protected].

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