At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Project Manager leads the identification, planning, execution, and implementation of complex, cross-functional initiatives supporting CSC operations, including 24-Hour Banking and contact center initiatives. Projects may be general business or systems-related and will require close partnership with operational and technical teams.

This role manages initiatives from beginning to end with limited oversight, builds integrated project plans, coordinates dependencies across multiple workstreams and working groups, and owns project documentation. The Project Manager drives stakeholder alignment, facilitates decisions and governance forums, and proactively manages risks, issues, and escalations to support successful and timely delivery.

The Project Manager translates complex information into clear, concise updates for senior leaders. This includes developing PowerPoint presentations, communicating progress and recommendations, and independently leading project discussions.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week. This role does not provide visa sponsorship. Candidates must be authorized to work in the United States without requiring current or future employer sponsorship.

Key Responsibilities:

• Lead complex, cross-functional business and technology initiatives from initiation through completion.

• Build and maintain integrated project plans, milestones, dependencies, and project documentation.

• Coordinate multiple workstreams and working groups across CSC operations, contact center, and technical teams.

• Drive stakeholder alignment and influence partners across functions to move initiatives forward.

• Facilitate decision-making, status reviews, and governance forums.

• Identify and proactively manage risks, issues, exceptions, dependencies, and escalations.

• Create clear project narratives, executive-level updates, and PowerPoint presentations.

• Present project progress, decisions, risks, and recommendations to senior leaders and independently lead related discussions.

• Work effectively across traditional project-management and Agile environments.

• Support implementation, user readiness or training, and evaluation of project outcomes, as applicable.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Eight to ten years of experience in project management activities

Preferred Skills/Experience
- Advanced project-management experience, including the ability to lead initiatives end to end with limited oversight

- Strong stakeholder-management, influencing, and alignment-building skills

- Experience developing integrated project plans and managing interdependencies

- Strong organizational and analytical skills, including the ability to analyze data and turn complexity into a clear narrative

- Experience with Jira and Smartsheet

- Excellent verbal and written communication skills with executive presence

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.