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Programs and Services Coordinator, Program Analyst 1 (Salem)

Headquarters-Salem, OR

Oregon Department of Corrections

Are you passionate about improving programs, building meaningful community partnerships, and finding innovative ways to make services more effective?

The Oregon Department of Corrections (ODOC) is seeking a motivated and detail-oriented Programs and Services Coordinator to help shape and strengthen the programs that connect our agency with the communities we serve.

About the Job – Your Role

In this role, you'll have the opportunity to collaborate with leadership, evaluate existing practices, and recommend improvements that enhance efficiency, accountability, and service delivery. Your work will directly support Visiting Services, Volunteer & Contractor Services, and Victim Services, helping ensure these essential programs operate effectively and continue to meet the evolving needs of the department and its stakeholders.

As the Programs and Services Coordinator, you will play a key role in reviewing, monitoring, and evaluating program operations and outcomes to identify opportunities for improvement across Visiting Services, Volunteer & Contractor Services, and Victim Services.

You will lead community engagement efforts, build collaborative relationships with stakeholders, and support initiatives that strengthen partnerships between ODOC and the communities it serves. Working closely with management, you will analyze existing business practices, workflows, policies, and procedures to identify efficiencies, streamline operations, and enhance program effectiveness. You will also interpret and communicate program rules and guidelines to department staff, program participants, and the public to promote understanding and compliance.

Through research, analysis, and collaboration, you will develop and present recommendations for improvements to administrative rules, policies, forms, and operational processes that support informed decision-making, consistent service delivery, and the department's commitment to continuous improvement.

At the Oregon Department of Corrections, meaningful change happens through collaboration, innovation, and a commitment to continuous improvement. As a Programs and Services Coordinator, you'll play an important role in strengthening the programs and services that support our staff, individuals in custody, community partners, and the public.

This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). This position may be eligible for Police & Fire (P&F) benefits through Public Employees Retirement System (PERS), as defined by statute.

Minimum Qualifications

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; OR

Any combination of experience or education equivalent to three (3) years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.

Requested Skills

• Experience reviewing program operations, tracking outcomes, analyzing data, and identifying opportunities for program improvements.

• Experience reviewing, interpreting, and applying policies, administrative rules, regulations, or program guidelines to ensure compliance and consistency.
• Experience evaluating business processes, identifying operational inefficiencies, and developing or implementing recommendations to improve workflows, procedures, or service delivery.
• Experience coordinating with community organizations, external partners, or internal stakeholders to support programs, initiatives, or organizational objectives.
• Experience preparing written reports, developing program documentation, presenting findings, or communicating recommendations to management and stakeholders.

Application Information

• In the Work Experience section of your application make sure to include the dates and duties of all relevant positions and details to support how you meet these attributes. If you do not include education or work experience meeting the minimum qualifications, you will not be considered for the position. Only the candidates whose experience most closely matches the qualifications and requested skills of this position will be invited to interview. Applicants must meet the minimum qualifications on or before the job posting close date.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your submittal. These questions are necessary to complete the application process.
• Please monitor both your email and Workday account for updates regarding this recruitment.
• As part of our selection process, we may require additional assessment stages, such as written exercises, to further evaluate candidates’ qualifications. Meaningful participation in these exercises is required for all applicants moving forward in the process. Failure to complete the required exercise(s) within the specified timeframe will result in disqualification from consideration. All candidates who successfully complete these screening stages and meet the necessary requirements will advance to the next stage in the selection process.
• Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline.

Working Conditions

You will be required to work a professional work week that may exceed forty (40) hours.

Your work and leadership must adhere to and further the rules, policies, and procedures of the Department, the Correctional Services Division, and the Programs and Services Unit.

This position is designated as a full-time, in-office position, with your primary work location at the Oregon Department of Corrections Headquarters in Salem, Oregon. The position may require on-site visits to correctional facilities throughout the state. When working or training on the grounds of a correctional facility, you will be required to follow established security protocols and may work in areas where adults in custody (AICs) are present. Additional in-state travel may be required, including occasional overnight stays.

You must be able to move full boxes weighing up to 30 pounds. Boxes weighing more than 30 pounds will require assistance when lifting or carrying.

About the Department

The Oregon Department of Corrections is responsible for over 12,000 adults in custody in 12 state prisons throughout Oregon. It advises and evaluates counties regarding administration of probation and parole programs supervising more than 24,000 offenders in Oregon communities. The mission is to protect communities, promote accountability, and transform lives.

The Oregon Department of Corrections serves a diverse and changing population of people who are incarcerated and on supervision. We commit to creating an organization both reflecting the diversity of the population we serve and ensuring all employees thrive in a culture of safety, trust, and belonging. We strive to be an anti-racist corrections system. Welcoming, inclusive, and respectful of all people. Free of discrimination, harassment, and retaliation.

The Department offers a variety of programs and opportunity to create a safe and healthy environment to for our staff, volunteers, and adults in custody. Joining the Oregon Department of Corrections is joining a team working for the benefit of our communities through innovative and proven correctional practices.

Benefits

The salary range listed above is for non-PERS qualifying applicants. PERS qualifying applicants may be eligible for an adjusted range to reflect an additional 6.95%.

The State of Oregon provides a generous benefit package, which includes:

• Family health, vision, and dental insurance
• Vacation, sick leave, and 11 paid holidays
• 21 days paid military leave for national guard and reserve components
• Optional short and long-term disability
• Term life insurance
• Fully paid retirement program
• Oregon Saving Growth Plan
• Flexible spending accounts for health and childcare
• And more

About the Process – What to Expect

• After the application deadline, a recruiter will review submissions for education and experience to identify candidates who best fit the minimum qualifications and requested skills.
• Top candidates will be referred to the hiring manager.
• The hiring manager will review your application and schedule interviews.
• Interview will be held with a panel of stakeholders who have completed panel assessment training. Scores will be determined based on predetermined questions and scoring guides. Preferences points will be applied in compliance with relevant laws and bargaining agreements. There may be multiple rounds of interviews.
• Final candidates will have a background check, PREA check, and reference checks.
• A Classification and Compensation analyst will review the Workday Application of the successful candidate to determine starting wages. Learn more about Equal Pay.
• A job offer will be extended through Workday to the successful candidate. Congratulations, and welcome to the team!

Requirements for Employment

The successful candidate for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, there may be some felony convictions that could disqualify you for this position. However, having a felony record does not exclusively restrict you from being considered as an applicant. CJIS clearance is done at the conditional job offer. If you have questions about whether or not your criminal record could disqualify for you, please contact the recruiter for more information.

Equity, Diversity, Inclusion, and Belonging (EDI&B) is embedded in the Department of Corrections core values. The department strives to be a model employer committed to promoting diversity, equity, inclusion, and belonging. Ensuring legal compliance, efficiency, and exceeding expectations to deliver the best public services.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. Additional information can be found from The U.S. Equal Employment Opportunity Commission (EEOC) Know Your Rights.

The Oregon Department of Corrections is responsible for complying with the Federal Prison Rape Elimination Act (PREA 42 U.S.C. 1997). PREA prohibits the Oregon Department of Corrections from hiring, promoting, or contracting with anyone, (that will have direct contact with residents), who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in confinement settings. Learn more about PREA.

Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. Please note – if you are a veteran, you will receive a task in Workday to upload your documents immediately after you submit your initial application. You will have up until 24 hours after the posted application deadline to submit the appropriate documentation.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Questions

If you have questions about the position, selection process, or need accommodations to participate in the recruitment process please contact the recruiter and reference the requisition number.

Recruiter: Stephanie Johnston, Stephanie.M.Johnston@doc.oregon.gov

Reference Number: 209539

• Workday will timeout after 15 minutes of inactivity. You may lose progress on your application.
• Workday performs weekly maintenance Friday evenings, and the system may be down for several hours.
• ODOC does not offer visa sponsorship. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.
• This applicant list may be used to fill future vacancies. Application information may be used throughout the entire selection process. This process is subject to change without notice.
• This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. The pay and benefits on all announcements may change without notice.