PRIMARY FUNCTION
The Operations Support Lead’s primary functions are to support the Director and Operations Managers by collaborating with Manufacturing, Purchasing, Pricing and Production Control departments and ensuring that all conditions are complete in accordance with requirements, within budget, and to the customer’s specifications. 

ESSENTIAL FUNCTIONS

• Responsible for providing input and influencing key decisions relating to all aspects of operations, under the leadership of the Operations Manager. 

• This position supports the Operations Manager by collaborating with Manufacturing, Purchasing, Pricing and Production Control departments influencing that all jobs are completed per require-ments, within budget, and to customer specifications. 

• Responsible for oversight of improved process or operational policies, as guided by the Operations Manager. Recommends changes to products or services to fulfill customer needs. 

• The Operations Support Lead will work closely with the Operations Manager regarding depart-mental long-term planning, budgeting, and proposing. 

• Consistent evaluation of maintenance and improvements, partnering with leads to ensure resolu-tion of issues, and consistently directing the evolution of processes and procedures related to the day to day operations of included departments.

• Develop and report on metrics via end products and performance. 

• Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effec-tively within a team environment.

• Plan projects, training, objectives, timelines, deliverables, and milestones, as needed.

• To meet / exceed expected reliability standards as assigned by the Operations Manager.

• May have some supervisory responsibilities, as assigned by the Operations Manager.

• To meet / exceed duties and tasks administratively and organizationally as assigned by the Operations Manager

• Executes resource management.

• Enforces Standard Operating Procedures (SOPs) and policies.

• Evaluates and updates employee training requirements.

• Implements change and promotes continual improvement.

• Analyzing, formulating and reporting quality metrics to executive management and customers.

• Interacting with other team members, including managers from other departments or directorates.

• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
This position may have supervisory responsibilities. Maintains oversight of all departments in the absence of the Operations Manager. 

KNOWLEDGE, SKILLS, & ABILITIES:

• Advanced computer skills especially Microsoft Office Suite; Advanced knowledge of Microsoft Excel and PowerPoint; ability to learn additional computer skills or software programs.

• Excellent analytical skills with the ability to evaluate data and consider decision impact across mul-tiple areas with limited information in high stress situations and environments.

• Strong decision analysis and problem solving skills; ability to draw conclusions and justify decisions. Must be able to communicate issues to management and regulatory agencies.

• Ability to read and interpret documents. 

• Ability to write routine reports and correspondence.

• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.

• Requires the use of judgment to plan, perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation. Ability to write complex and technical reports and correspondence.

• Must be trustworthy.

• Effective communication skills to effectively and clearly communicate complex information to oth-ers as well as to present information in from of a group.

• Ability to use general office equipment such as fax, phone, copier, etc.

• Ability to follow a process.

• Strong professional customer service skills, including active listening, prompt service and follow-up. 

• Ability to learn and understand corporate policies and procedures and how they relate to Yulista Aviation, Inc. goals.

• Ability to multi-task efficiently.

QUALIFICATIONS: 

• BA/BS degree with 1+ years of experience in Manufacturing, Purchasing, Pricing and Production Control or 5+ years of experience in Manufacturing, Purchasing, Pricing and Production Control. Previous DoD experience preferred.

• Ability to maintain a government security clearance.

• Ability to pass background and drug screening.

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.
 
REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
 
The statements contained in this job description are intended to describe the general content and requirements for performance of this job.  It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
 
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.