Product Specialist – Italy

Milan, Italy

Type of Work: Hybrid Working Model

About the Team

Our TrakCare Product team is responsible for the ongoing development, localization and enhancement of InterSystems' healthcare information system, ensuring that the product meets the evolving needs of healthcare organizations.

Working closely with international product teams, developers, implementation specialists and customers, the team combines healthcare domain expertise with technology to deliver solutions that support clinical and administrative workflows.

We are looking for a Product Specialist to join our experienced team in Italy, contributing to the evolution of TrakCare and ensuring that the product continues to meet the specific requirements of the Italian healthcare market.

This role offers the opportunity to work at the intersection of healthcare and technology, influence product development and collaborate with international teams on solutions that make a difference in healthcare.

Key Responsibilities

• Business Analysis: Develop a deep understanding of TrakCare functionality, identifying opportunities to enhance the product and adapt global functionality to the Italian market.

• Requirements Gathering: Collect, analyse and prioritize customer feedback, business needs and regulatory requirements, translating them into clear product requirements and use cases.

• Product Roadmap: Contribute to the planning and prioritization of the Italian product roadmap, collaborating with global teams to support future releases.

• Product Localization: Ensure TrakCare meets Italian healthcare requirements, taking into consideration national and regional regulations, tender specifications and customer needs.

• Product Configuration: Support the configuration and localization of product functionality, preparing relevant documentation, release notes, checklists and training materials.

• Product Enhancement: Develop functional requirements and use cases for new features and improvements, working closely with developers and other stakeholders throughout the development process.

• Customer Collaboration: Work with healthcare professionals and end users to understand their workflows, gather feedback and ensure that product enhancements address their operational needs.

• Implementation Support: Collaborate with the Implementation team during project scoping, requirements analysis, product presentations and Go-Live activities.

• Product Presentations: Prepare and deliver product demonstrations, presentations and training sessions for customers and internal teams.

• Cross-functional Collaboration: Act as a subject matter expert for the Italian market, facilitating communication between customers, developers, implementation teams and international product stakeholders.

Experience & Qualifications

• At least 3 years of practical experience in the healthcare sector, preferably in healthcare IT, hospital operations or healthcare software.

• Good understanding of Italian healthcare processes, clinical and administrative workflows and the interdependencies between hospital departments.

• Experience in business analysis, requirements gathering and writing functional specifications or use cases.

• Previous experience working with healthcare information systems (HIS), Electronic Health Records (EHR) or other healthcare applications.

• Knowledge of the Italian healthcare landscape, including relevant national and regional regulations.

• Strong communication and stakeholder management skills, with the ability to work effectively with both technical and non-technical audiences.

• Fluency in Italian and good command of English (both written and spoken).

• University degree in Healthcare, Medicine, Health Informatics, Computer Science or a related discipline. (Preferred)

• Previous experience working for a healthcare IT vendor or consultancy in a product-related or business analysis role. (Preferred)

• Experience with product development methodologies, software release processes or Agile environments. (Preferred)

AI Competencies

• Ability to use AI-powered tools to support research, information analysis and documentation activities.

• Understanding of the importance of data accuracy, confidentiality and responsible AI usage, particularly in the healthcare domain.

• Experience using AI tools to support requirements gathering, use case development and process documentation.

• Awareness of AI applications and emerging technologies in healthcare IT.

Key Regional Benefits

• Hybrid working model and flexible working arrangements.

• Meal vouchers.

• Opportunities for professional development and continuous learning.

• International working environment and collaboration with global teams.

• Opportunities to work on innovative healthcare technology solutions.