Join us as a Product Owner

• We’re looking for someone to support senior management in driving the development of our digital payment product priorities and investment needs
• You’ll be putting the customer at the heart of our product plans and constantly improving their digital journey
• This is an opportunity to oversee the service delivery of our pricing and billing capability set, making sure all aspects of our digital customer journey deliver an exceptional customer experience
• We're offering this role at vice president level

What you'll do

We’re looking for someone to own the digital journey, driving aspects like performance management, service proposition and customer experience. You’ll be setting the vision for a whole host of features relating to pricing and billing, making sure that we create a world-class digital experience for our customers. What’s more, you’ll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.

You’ll also be:

• Using information relating to customers, business stakeholders, market conditions and business risks to prioritise and deliver improvements to our pricing and billing capability
• Driving all aspects of our pricing and billing capability, including performance management, service proposition and customer / colleague experience
• Working with stakeholders and delivering on KPI's to inform and monitor the customer and colleague experience
• Making sure that continuous improvements are within agreed budgets
• Writing effective user stories and working closely with engineering colleagues to ensure successful and efficient delivery of the product backlog

The skills you'll need

In this role, you’ll need to have previous experience of working in a Scrum or Agile team. You’ll need the ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers. In addition, you’ll have a successful track record of digital delivery and operations along with digital capability management and human centred design experience.

You’ll also be expected to have:

• An understanding of the needs of business customers and how we can serve them digitally
• A passion for customer centric design
• Familiarity with digital product management techniques, such as Lean start-up
• Experience in writing user stories, acceptance criteria, and proactively managing a backlog with an engineering team
• Experience in financial operations, covering collections, pricing engine management, billing & invoicing and financial ledger control, with strong knowledge of UK regulations including HMRC requirements and relevant legislation

Hours

Job Posting Closing Date: