Overview

Who we are

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for  

Toyota’s CX Domain is looking for a passionate and highly-motivated Product Owner. 

The primary responsibility of this role is to defining the mission and priorities that drive efficiencies, innovation, and improvements to support the achievement of Domain OKRs in support of Service Operations. 

 
Reporting to the Senior Manager, Platforms & Channels, the person in this role will support the TFS Service Operations CX Domain department's objective to modernize servicing. The position requires regular and effective partnership with DnT, DnA, Service Operations, and other Domains to enhance Digital offerings and Self-Service. This involves leading quality delivery of capabilities, software development, and/or data reporting while mitigating TFS’s risk exposure. A PO is responsible for maximizing the return on investment, enabling business value/results, and managing stakeholder expectations. 

What you’ll be doing 

• Defining the overall product vision, market analysis, and roadmap across the entire product lifecycle by collaborating with multiple teams and Stakeholders to ensure product vision success. 
• Bridges the gap between product strategy and development by highlighting customer needs. 
• End-to-end product ownership, business process design, and product roadmap execution. 
• Lead the factory product roadmap and release planning, refining a robust backlog using agile best practices. 
• Serves as a change agent who will regularly interact with and influence decision making of management, stakeholders and team members as needed. 
• Collaborate with other factories to help define and deliver solutions and capabilities that result in the highest business value.  
• Define and track metrics to focus on business value realization throughout the product lifecycle.  
• Actively lead and participate in factory and domain ceremonies and executive meetings.  
• Participate in industry trade organizations and/or attend conferences, training events, etc. to stay on top of business and technology trends. 
• Effectively create and distribute communications to internal and/or external customers regarding releases. 

What you bring

• Bachelor’s Degree or 4 Years of equivalent experience 

• 5-10 years of relevant / progressive work experience (in similar field and/or industry) 
• Demonstrates thorough understanding of Product Ownership for advanced systems including AI-enabled tools 
• Established track record leading Product Teams 
• Proven ability to work with stakeholder groups to define Product Vision and outline success metrics 

Added bonus if you have   

• Advanced Degree in relevant subjects (Engineering, Computer Science, Design) 

What we’ll bring  

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:  

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].