.SUMMARY

The Product Operations Associate provides essential operational and administrative support to the Sweater VP. This role is responsible for follow-up of product development, sample logistics, and correct style setups, The associate collaborates closely with internal teams and external factory partners to ensure accurate product data, timely approvals, and smooth production processes.

RESPONSIBILITIES: 

• Support the Design and Sourcing teams by coordinating operational tasks across the product lifecycle.
• Receive and distribute incoming sample shipments; organize and manage the sample closet for sourcing and design needs.
• Track and fulfill sample requests
• Create, update and ensure accuracy of PLM tech packs, and check for consistency in product records.
• Serve as the point of contact for factories and Overseas offices ensuring clarity and compliance.
• Approve pre-bulk SMS samples for materials and construction; attend FIT to confirm accuracy and overall execution.
• Maintain consistent communication with factories to share tech packs, manage development needs, clarify production requirements, and facilitate sample approvals.
• Keep accurate records of sample status, approvals, and all outgoing requests.
• Support organizational efficiency by maintaining well-structured digital and physical product records.

SKILLS: 

• Proficient in Microsoft Office, especially Excel (data management, formatting, formulas)
• Exceptional attention to detail in documentation, sample handling, and product specifications
• Highly organized and able to manage multiple deadlines in a fast-paced environment
• Strong communication skills for working with cross-functional teams and factory partners
• Comfortable working with product systems; PLM experience is a plus
• Understanding of the product development lifecycle, from design through bulk approval

QUALIFICATIONS: 

• Associates degree or 5 years experience, working with sweaters
• Minimum 2 years of experience in product operations, development coordination, or sourcing support for sweaters
• Experience working with factories and managing sweater details preferred
• Demonstrated ability to manage samples, tech packs, and product data with accuracy
• Self-motivated and adaptable team player with a proactive and collaborative approach
• Strong interest in learning Sweater development and Yarn detailing.

Salary offered will be at the discretion of the Company and based on a candidate’s qualifications.  For this position, the base salary will be between $65,000 - $80,000 annually.  Other benefits associated with the position for eligible associates are listed below.