This role is for one of Weekday’s clients
Salary range: Rs 2500000 - Rs 3500000 (ie INR 25 - 35 LPA)

Min Experience: 3+ years
Location: Bengaluru
JobType: full-time

We are looking for a customer-focused Product Manager with 3–5 years of experience to drive product strategy, development, and optimization, with a strong emphasis on Customer Experience (CX). The ideal candidate will understand customer needs, identify pain points across the user journey, and translate insights into impactful product features that improve satisfaction, engagement, and retention.

The role requires a combination of strategic thinking, analytical capabilities, product execution, and cross-functional collaboration. You will work closely with engineering, design, marketing, sales, and customer support teams to deliver intuitive, user-friendly, and scalable product experiences aligned with business objectives.

Requirements

Key Responsibilities

1. Product Strategy and Roadmap

• Define and execute product strategies that align customer needs with business goals and organizational priorities.
• Develop and maintain a product roadmap based on customer feedback, market research, business requirements, and competitive analysis.
• Identify opportunities to improve existing products and introduce new features that enhance the overall customer experience.
• Prioritize product initiatives based on customer impact, business value, technical feasibility, and resource availability.

2. Customer Experience and Journey Optimization

• Own and continuously improve the end-to-end customer journey across relevant product touchpoints.
• Identify customer pain points through user interviews, surveys, feedback analysis, behavioral data, and support interactions.
• Collaborate with UX/UI designers to create intuitive, accessible, and seamless product experiences.
• Monitor customer experience metrics such as customer satisfaction (CSAT), Net Promoter Score (NPS), customer effort score (CES), engagement, and retention.
• Develop initiatives to reduce friction, improve usability, and increase customer adoption and satisfaction.

3. Product Development and Execution

• Translate customer requirements and business needs into clear product requirements, user stories, and acceptance criteria.
• Work closely with engineering and design teams throughout the product development lifecycle.
• Manage product backlogs, sprint planning, prioritization, and release timelines in an Agile environment.
• Conduct user acceptance testing and validate that delivered features meet customer expectations and business requirements.
• Ensure timely product launches and continuous improvements based on post-launch performance.

4. Stakeholder Management and Collaboration

• Collaborate with cross-functional teams to align product priorities, customer experience goals, and delivery expectations.
• Communicate product vision, roadmap updates, and progress to internal stakeholders.
• Gather and incorporate feedback from customers, business teams, and leadership into product decisions.
• Facilitate discussions to resolve dependencies, manage competing priorities, and ensure smooth execution.

5. Data Analysis and Performance Measurement

• Define product KPIs and track performance using analytics tools and customer feedback.
• Analyze user behavior, funnel performance, conversion rates, and drop-off points to identify improvement opportunities.
• Conduct experiments and A/B tests to validate hypotheses and optimize product experiences.
• Prepare regular reports on product performance, customer satisfaction, and improvement initiatives.

Must-Have Skills

• Strong experience in Customer Experience (CX) and customer journey optimization.
• 3–5 years of experience in product management or a related product-focused role.
• Proficiency in product roadmapping, backlog management, and feature prioritization.
• Experience working with Agile/Scrum methodologies and cross-functional teams.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to translate customer insights into actionable product requirements.

Good-to-Have Skills

• Familiarity with product analytics and customer feedback tools.
• Experience with wireframing and prototyping tools such as Figma.
• Knowledge of A/B testing, experimentation, and data-driven product development.
• Experience improving digital products, customer-facing platforms, or self-service experiences.