Product Manager – Account and Identity

Soho, London

Hybrid working: 3 days in the office Tues - Thurs

The Role

Ready to shape the digital front door for millions of sports fans? We're seeking a Product Manager – Account & Identity to join our Platform Product team and transform how our users register, authenticate, and manage their profiles. This pivotal role involves owning the strategy and roadmap for a critical customer journey, ensuring a seamless, secure, and intuitive experience while balancing customer needs, business goals, and technical innovation.

This is your chance to dive deep into a strategic product domain within LiveScore Group, growing your Product Management career alongside seasoned leaders in a collaborative environment. You'll tackle the exciting challenge of continuously enhancing user journeys while navigating the complexities of identity verification, compliance, and emerging AI opportunities.

At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting.

We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top. We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference.

Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.

As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

Key Responsibilities

• Develop and drive the Account & Identity product roadmap, ensuring alignment with strategic business and customer objectives.
• Lead product initiatives from initial discovery and solution definition through to successful delivery and post-launch optimisation.
• Collaborate effectively with Engineering, Design, and cross-functional stakeholders to define precise product requirements, user stories, and acceptance criteria.
• Manage and prioritise the Account & Identity backlog, ensuring clear communication and synchronisation across delivery teams.
• Champion improvements across all customer touchpoints, including registration, authentication, login, and identity verification.
• Actively participate in agile ceremonies, such as backlog refinement and sprint planning, to facilitate efficient delivery cycles.
• Partner with Compliance, Operations, and Customer Support to maintain simple, secure, and compliant customer journeys.
• Leverage customer insights, analytics, and operational feedback to identify and action opportunities for enhancing user experience and efficiency.
• Proactively monitor and resolve delivery risks, dependencies, and blockers to ensure smooth project progression.
• Support the prioritisation of live issues and optimise product performance within the Account & Identity domain.
• Contribute to the continuous improvement of product processes, documentation standards, and agile methodologies.
• Grow your technical understanding of Platform capabilities and enhance your Product Management expertise through ongoing learning.
• Stay informed on relevant industry trends, customer expectations, identity technologies, and emerging AI opportunities.

 Skills, Knowledge and Experience

• Demonstrated experience within Product, Customer Operations, Compliance, KYC, or a similar customer-focused domain.
• A clear understanding of customer onboarding, authentication, identity verification, or Know Your Customer (KYC) processes.
• Experience operating within Agile delivery environments and collaborating with diverse, cross-functional teams.
• Ability to translate complex customer, operational, and business needs into clear and actionable product requirements.
• Strong stakeholder management and communication skills, adept at engaging both technical and non-technical audiences.
• An analytical mindset, capable of utilising data and insights to inform prioritisation and product decisions.
• A curious and proactive approach to building technical understanding through close collaboration with Engineering teams.
• A genuine passion for crafting intuitive customer experiences and continuously improving digital products.

What can we offer? 

• Company Performance Bonus
• Flexible Working Agreements where applicable
• Private Healthcare Scheme + Employee Enhanced Assistance
• Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
• Subsidised Gym Membership
• Annual Travel Card Loan & Ride to Work Scheme
• Life Assurance (x3 salary)
• Contributory Pension Plan
• Virgin Family: Giving you access to exclusive Virgin offers and experiences
• Thursday drinks in the office and regular socials