This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

Product Management
The Product Management role is responsible for managing aspects of the product strategy and the end-to-end product lifecycle. This job reviews and assesses market trends, consumer behavior, and competitor activity to identify market opportunities for the products.

Key Responsibilities and Duties

• Coordinates with partners across the enterprise to deliver product strategy and ensure accurate and cohesive operations, promotion, and distribution of the product.
• Conducts research on product trends and positioning strategies, analyzes consumer behavior and develops insights on market conditions to inform the product strategy.
• Produces reports on profitability and performance and fosters discussions around business expectations, market dynamics, and customer preferences.
• Monitors various metrics and market dynamics and measures product performance against business expectations.
• Coordinates strategic processes for the product and ensures partnership alignment on decisions related to the product lifecycle.
• Partners with legal, risk and compliance teams to fully identify, understand, establish controls, test and mitigate potential risks to ensure products adhere to compliance, privacy regulations and policies.
• Acts as product subject matter expert on features and services.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Career Level
7IC

The Product Manager role is responsible for understanding the business requirements for the R+ program and developing appropriate test plans to ensure the successful delivery for Onboarding Automation.  .

Key Responsibilities and Duties

• Develop and support planning, design, and execution of test plans, test scripts, and provide walkthrough to business partners for R+ onboarding and changes for all model types, representing all user profiles.
• Work closely with various partners to perform and validate test cases based on quality requirements
• Ensure the delivered product meets the minimum quality standards, is fully functional and user-friendly.
• Execute test plans end-to-end to verify user experience, integration with all business processes, demonstrate successful configuration of downstream systems, execution of participant transactions, delivery of related collateral, etc. and all requirements are met.
• Coordinate with R+ and RKT partners to ensure appropriate representation in test plan creation documenting requirements and clarify queries.
• Create systems to track testing progress, issues, ensure resolution, and report to management on progress.
• Acts as R+ subject matter expert on features and services required for delivery to end users.
• Develop and execute test plans to ensure that all requirements are met
• Clearly document and defects and provide initial prioritization with input from business partners
• Ensure business expectations are met during the testing process
• Ensure ongoing compliance with quality and industry regulatory requirements
•   Develop readiness plans and applicable readiness documentation, including process maps, job aids and SOP's

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2 – 3 years of QA experience, auditing & testing
• TIAA experience is highly recommended; Minimum of 3 Years Institutional/Corporate Retirement Services experience especially in B2B required.
• Scaled Agile preferred; Agile experience required
• JIRA and Confluence experience required

Other Skills and Experience

• Strong technical, analytical, and business skills
• Ability to communicate succinctly verbally and in writing
• Use of AI recommended
• Proven ability to deliver results in a growing and changing environment
• Proficient in Microsoft Products – MS Excel, MS VISIO, MS Power Point, MS Word
• Strong analytical and problem-solving skills
• Meticulous attention to detail
• Strong attention to detail, analytical skills and problem-solving abilities with demonstrated strong initiative

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

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TIAA maintains a drug-free and smoke/free workplace.

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